Technical Support Officer

at  New Tone Consulting Pte Ltd

SUMMARY:

Seeking a Technical Support Officer to provide primary technical assistance and support to end-users for live systems. The role includes resolving software issues, maintaining system integrity and security, performing routine checks and updates, and collaborating with internal teams. The position requires working in shifts to ensure 24/7 support coverage.

QUALIFICATIONS:

• Minimum Diploma in IT or equivalent qualification.
• Technical expertise in Windows Server Management/Administration (Server 2019) and Windows OS.
• Proficiency in MS Office applications.
• Experience with network and security systems is preferred.
• Excellent troubleshooting skills.
• Ability to support technical change management processes.
• Proficiency in adhering to standard operating procedures.
• Strong analytical skills.
• Ability to collaborate effectively with other IT professionals and support teams.
• Reliable, punctual, and capable of working with minimal supervision.
• Willingness and availability to work on shifts.

• Provide primary technical assistance and support to end-users for live systems.
• Resolve software issues related to remote devices, servers, networks, and security systems.
• Maintain systems by performing routine checks, updates/patching, and configurations.
• Generate reports based on system performance and user requirements.
• Assist users with technical inquiries, troubleshoot problems, and escalate unresolved issues.
• Support users with login issues, password resets, and access-related queries.
• Collaborate with internal teams and stakeholders to enhance system functionality and user experience.
• Proactively identify recurring issues and recommend improvements.
• Support technical change management processes.