Technical Support Operator (Multibrand) (f/m/d)

at  Vestas

Sales > SBU NCE > Troubleshooting Offshore & Multibrand NCE
Troubleshooting Offshore & Multibrand NCE is a sub department of Technical Support North Central Europe (NCE), which regionally support the Service and R&D business with technical knowledge and acting as the link between Development and local business units.
Main tasks for the department include: Providing direct support to service technicians in troubleshooting and repair tasks, Software focus including remote software upload and advanced remote troubleshooting, turbine performance, creating VGAs (Vestas Global Advisor), planning for stopped turbines, providing answers to technical questions internal and external customers, and taking part in customer meetings.
A new assignment for this team, will be technical planning of down turbines. Providing high quality technical support to Service organizations to reduce turbine downtime and performance.
Being a part of Troubleshooting, you will be included in a high experience and dedicated team, taking leadership for implementing Vestas strategy, supporting the Service and R&D organizations and local business units with technical knowledge, secure customer focus and safety.

QUALIFICATIONS

:

• Electrical or mechanical education combined with experience from the wind industry
• Several years of experience in the field in troubleshooting or other technical experience with Multibrand turbines
• Advanced PC skills - Salesforce, SAP, Microsoft office suite (nice to have)
• Good knowledge of WTG control systems
• Strong communication skills in English and German, both oral and in writing
• Vestas, GE, Senvion, Gemesa technical knowledge is preferred

:

• Handling stopped turbines on daily basis in a shift plan
• Advanced remote troubleshooting
• Technical planning: Identifying the correct paperwork/documentation, components and tooling for the job
• Supporting technicians in troubleshooting (participate in stopped turbine calls, on-site support)
• On-site support in troubleshooting of difficult-to-solve/first-of-its-kind issues.
• Evaluating technical customer questions and reports, and providing answers and presenting technical matters at customer meetings
• Creating, updating and maintaining guides (VGAs) for Service Technician
• Providing timely responses and supporting the Service and Construction organizations
• Handling requests in ticketing systems (partly)
• Being the link between Service and the entire support organization
• Ensuring technical knowledge is shared within the team