Technical Support Partner

at  John Lewis

JOB REQUIREMENTS:

The role holder will have an outstanding level of product knowledge and expertise in order to diagnose and troubleshoot product related issues. An ambassador for the John Lewis brand who is focused on delivering a consistently exemplary customer experience. The role holder will be required to undertake a variety of different tasks and must have high levels of stamina to be successful during busy periods. To accurately adhere to the business systems and processes to minimise loss and protect profitability.

PLEASE CONSIDER THE FOLLOWING WHEN MAKING YOUR APPLICATION:

• This role is subject to the following pre-employment screening: 2 year reference check.
• We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.
• Print off the job description now if you require it.
• Ensure you have an up-to-date CV.

DUTIES AND RESPONSIBILITIES:

As Partners - members of the Partnership - it’s our responsibility to ensure our success for the future. We proactively seek out opportunities to continuously improve the way we work, taking action to ensure the Partnership is efficient and we are all as productive as possible. It’s an ethos each and every Partner works by and you’ll carry into your own role too.
As a technical support partner you will deliver technical expertise on EHT products and resolve customer queries at the first point of contact. Liaising with repairers and suppliers will be essential to ensuring customer issues are resolved in a timely manner.