Technical Support Representative

at  Raven Ridge LLC

DESCRIPTION

We are seeking a Technical Support Representative to join our team in the medical devices industry. As a Technical Support Representative, you will play a crucial role in providing technical assistance and support to customers who use our medical devices.
In this role, you will be responsible for troubleshooting and resolving customer issues, providing product information and guidance, and ensuring customer satisfaction. You will communicate with customers through various channels such as phone, email, and chat to identify and resolve their technical concerns.
To be successful in this position, you should have excellent communication skills, strong technical knowledge, and a passion for helping others. You must be able to quickly diagnose and troubleshoot problems, provide clear and precise instructions, and work well in a fast-paced environment.

REQUIREMENTS

• Proven experience in technical support or a similar role in the medical devices industry
• Strong knowledge of PC troubleshooting and support
• Excellent communication and interpersonal skills
• Ability to prioritize and manage multiple customer inquiries simultaneously
• Familiarity with CRM software and ticketing systems

• Provide technical assistance and support to customers who use our medical devices
• Troubleshoot and resolve customer issues in a timely and efficient manner
• Communicate with customers through phone, email, and chat to identify and resolve technical concerns
• Document customer interactions and details of the issues reported
• Collaborate with cross-functional teams to escalate and resolve complex technical problems
• Conduct product testing and analysis to identify potential defects or areas for improvement
• Assist in creating and updating technical support documentation