Technical Support Specialist (15 months)

at  Benevity

MEET BENEVITY

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!
The Dedicated Client Technical Support Specialist provides advanced, personalized support to client administrators by leveraging in-depth knowledge of the Spark Product and Benevity’s processes, alongside the specific details of the client’s program. This role demands expertise in both the client’s program and the Spark Product, ensuring effective collaboration with internal teams for high-quality, timely support tailored to client administrators’ needs.
As an excellent communicator, this specialist collaborates closely with Client Success Managers, other technical support members, Project Managers, and various internal teams to deliver optimal outcomes for our clients and Benevity. With a talent for problem-solving, the specialist quickly identifies and communicates effective solutions, prioritizing consistent communication with client administrators to meet their needs effectively.
Building strong, trusting relationships with clients is fundamental, highlighting the specialist’s role in providing a superior tier 2 support experience that our client administrators value.

WHAT YOU’LL DO:

• Play a key role in maintaining Benevity’s top-tier client success standards
• Enable clients to fully leverage Benevity and its product suite for successful outcomes
• Continuously develop expertise in Benevity’s offerings
• Establish strong connections with client administrators
• Assist clients with reporting, configuration, product features, and process inquiries to support strategic objectives and program growth
• Support clients in daily program management and adapt to changes or new feature adoption
• Utilize knowledge of Benevity’s products and processes for scalable, efficient solutions
• Identify trends in client requests to enhance Benevity’s processes and products
• Foster positive relationships with both external and internal stakeholders for prompt, quality resolutions

DISCOVER YOUR PURPOSE AT WORK

We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …
Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.
If the idea of working on tech that helps people do good in the world lights you up … If you want a career where you’re valued for who you are and challenged to see who you can become …
It’s time to join Benevity. We’re so excited to meet you.