Technical Support Specialist

at  ABB Oy

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
We are looking for an experienced mechanical engineer to join the technical support mechanical team of the ABB Oy Marine & Ports division. You will be based in our office in Vuosaari, Helsinki. The technical support mechanical team is part of the Finnish Marine Propulsion Service organization, which provides technical maintenance, modification, and troubleshooting services to global marine industry customers for the Azipod® propulsion system. The Technical Support department consists of dedicated electrical, mechanical, and automation teams.
In this role, you will provide technical expert support to internal stakeholders and local service organizations to ensure customer satisfaction. This position occasionally requires traveling to our customers, which are located mainly abroad. We use a hybrid working model, which means that you can work remotely for some tasks.
We offer you an interesting and varied work assignment, where you will also get to see the impact of your work at the customer site. You will be supported by colleagues who are experts in various engineering fields.
Our culture and benefits reflect our values: courage, care, curiosity and collaboration. The most appreciated benefits according to our personnel are at the moment e.g. an annual performance bonus, employee share acquisition program, continuous learning opportunities, bicycle and other wellbeing and family benefits.

Your responsibilities

• Provide technical support globally to our internal and external customers
• Collaborate with cross-functional teams to resolve complex technical issues
• Handle customer issues in a dedicated ticketing system
• Conduct on-site inspections and assessments to verify compliance with quality and safe-ty standards
• Provide instructions to customers on the correct operation and upkeep of mechanical systems
• Analyze performance data to discern patterns and suggest enhancements
• Contribute to product development with technical support insights
• Oversee the lifecycle management of parts and components for timely updates and re-placements

Your background

• You have a Bachelor’s or Master’s degree in mechanical engineering or a related field of engineering
• You are willing to travel and have an EU passport
• Good general knowledge of mechanical systems and their integration
• You have experience in mechanical design, preferably with ABB’s propulsion systems or other similar systems
• Experience in mechanical maintenance, ideally with ship propulsion systems
• Customer service-oriented attitude and a positive team spirit
• You can communicate fluently in English, both verbally and in writing
• You are responsible, self-driven, and can work independently

More about us
At ABB Marine & Ports, we are committed to transforming our customers’ vessels and terminal operations with innovative electric, automated, and digital technologies. As part of enabling a low-carbon society, we strive to preserve resources and promote social progress. Our sustainable solutions have a far-reaching impact, and by joining us you will actively play a part in contributing to a more sustainable future. www.abb.com/news
We offer an international and dynamic working environment where our business delivers advanced technology in large projects across the world in a customer-oriented and highly globalized industry.
In Finland, ABB has about 5000 employees, making it one of the biggest industrial employers in the country. ABB Finland serves its customers in over 20 locations and has production sites in Helsinki, Vaasa, Porvoo and Hamina. As a global company, we’re also able to offer international job opportunities.
Yhteystiedot: Interested in joining the crew? Please submit your application by August 2nd, 2024. We look forward to your application! If you want to discover more about ABB, take another look at our website www.abb.com.
For more information about the position, please contact Eero Heilä, Technical Support Manager, tel. +358 50 332 4626 (available for call on Wednesday 29th, 5th, 12th at 9:00-10:00 am and Friday 31st , 7th, 14th 9:00-10:00 am) but please apply directly through our career’s portal.
Työpaikan osoite: Merenkulkijankatu 1, 00980 Helsinki

• Provide technical support globally to our internal and external customers
• Collaborate with cross-functional teams to resolve complex technical issues
• Handle customer issues in a dedicated ticketing system
• Conduct on-site inspections and assessments to verify compliance with quality and safe-ty standards
• Provide instructions to customers on the correct operation and upkeep of mechanical systems
• Analyze performance data to discern patterns and suggest enhancements
• Contribute to product development with technical support insights
• Oversee the lifecycle management of parts and components for timely updates and re-placement