Technical Support Specialist

at  Allied Onesource

TECHNICAL SUPPORT SPECIALIST

As Technical Support Specialist, you will provide outbound, first-level response on any information technology-related issues regarding the hardware and software within a Microsoft Windows platform. You will assist end-users over the phone, by email and through a centralized ticketing system to resolve or escalate any IT issues. This position requires good technical knowledge and polished communications skills. The key competencies include knowledge of Windows, hands on laptop support including hardware drivers, and DDL with a strong motivation to advance your skills.

• Are you the designated go-to computer/technology “fixer” for everyone you know?
• Do you demonstrate respect and appreciation for those around you?
• If so, we want to talk to you! Immediate need!

As Technical Support Specialist, you will provide outbound, first-level response on any information technology-related issues regarding the hardware and software within a Microsoft Windows platform. You will assist end-users over the phone, by email and through a centralized ticketing system to resolve or escalate any IT issues. This position requires good technical knowledge and polished communications skills. This is your opportunity to get your foot in the door with a great company that also offers great benefits and incentives for going the extra mile!

Duties:

• Provide technical assistance and support for reported issues related to laptops, systems, software, and hardware on a timely basis to meet SLAs
• Use all means possible to assist users including by phone, via email, in-person, or using remote support tools
• Analyze problems using troubleshooting skills and diagnostic tools to locate root cause of the problem and provide a permanent solution to the issue to prevent reoccurrence.
• May be involved in installing operating systems, applications, hardware drivers, and customize system per customer’s requirements
• May be involved in configuration and troubleshooting of thick client application installed on Windows desktops including registering Dynamic Link Library (dll) and monitoring windows event viewer logs for application errors and resolving the same.

Qualifications:

• Experience in technical support
• Installation and troubleshooting knowledge of desktop operating systems, especially Microsoft Windows
• Comfortable in a cubicle environment doing outbound technical support calls
• Ability to communicate orally in a clear and supportive manner
• Ability to analyze, troubleshoot and provide solutions
• Models ethical behavior and displays leadership qualities

Hourly: $17 - $19/hr
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As Technical Support Specialist, you will provide outbound, first-level response on any information technology-related issues regarding the hardware and software within a Microsoft Windows platform. You will assist end-users over the phone, by email and through a centralized ticketing system to resolve or escalate any IT issues. This position requires good technical knowledge and polished communications skills. The key competencies include knowledge of Windows, hands on laptop support including hardware drivers, and DDL with a strong motivation to advance your skills.

• Are you the designated go-to computer/technology “fixer” for everyone you know?
• Do you demonstrate respect and appreciation for those around you?
• If so, we want to talk to you! Immediate need

Duties:

• Provide technical assistance and support for reported issues related to laptops, systems, software, and hardware on a timely basis to meet SLAs
• Use all means possible to assist users including by phone, via email, in-person, or using remote support tools
• Analyze problems using troubleshooting skills and diagnostic tools to locate root cause of the problem and provide a permanent solution to the issue to prevent reoccurrence.
• May be involved in installing operating systems, applications, hardware drivers, and customize system per customer’s requirements
• May be involved in configuration and troubleshooting of thick client application installed on Windows desktops including registering Dynamic Link Library (dll) and monitoring windows event viewer logs for application errors and resolving the same