Technical Support Specialist - Executives

at  Insurance Australia Group LTD

Have meaningful impact as a Technical Support Specialist - Executives.
Join the largest insurance group in Australia and New Zealand.

ABOUT YOU

We are seeking a Technical Support Specialist who demonstrates exceptional written and verbal communication skills, with a particular emphasis on delivering services at the executive level. Moreover, the ideal candidate should have the following relevant experience:

• Intermediate knowledge of Apple and Microsoft Windows OS including O365 products and basic triage and troubleshooting.
• Intermediate knowledge of mobile devices (mobile phone and tablet) and basic triage and troubleshooting.
• Knowledge of Microsoft Admin Center; Entra, InTune and Exchange.
• Passionate about customer service and experience with a focus on customer satisfaction.
• Thrives in a team-oriented and collaborative environment, actively contributing to this culture.
• Strong interpersonal skills with professional presentation.
• Analytical and problem-solving abilities, with keen attention to detail.

Start your career journey with us and click ‘Apply’! Applications close Monday, 25h March 2024.

ABOUT US

IAG is the largest general insurance group in Australia and New Zealand. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.
You’ll know our brands - NRMA Insurance, CGU, WFI, ROLLiN’, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.
We’re guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change.
We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.
We’re passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We’re committed to being a safe and supportive workplace for all our employees. We do this because we’re ready for you.

All this shows up in what we offer:

• Grow your financial future with 13% superannuation as standard.
• Access up to 50% off personal insurance, including home and motor insurance.
• Keep your skills current and accredited with the IAG Academy portal.
• Partner discounts on every day and special occasion items.
• Community volunteer days and team volunteer activities.

We’re ready for you. Apply today.
Learn more about who IAG is her

As a Technical Support Specialist focusing on executive clientele, your responsibility is to deliver a top-notch technology support experience to key customers within our organization. This specifically involves providing assistance to Board Members, Board Liaisons, C-suite Executives, and their Executive Assistants.
In this role, you will establish strong relationships with customers, collaborate with both business support and technology support teams, and serve as the primary point of contact for technology-related issues. Your duties extend to offering a sense of assurance and assistance through both on-site and remote availability. Your tasks will encompass working closely with the leadership team to conduct technology onboarding, manage installations, handle replacements, oversee upgrades, and address various hardware and software-related tasks. Additionally, you will be responsible for configuring and overseeing high-priority executive and board meetings, conducting initial triage, and liaising with collaboration and AV teams to ensure a seamless and effective experience.
This role is a permanent position located at our Sydney office, with a variable working schedule between 8 am and 6 pm