Technical Support Specialist
at Experlogix
Montréal, QC, Canada -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 15 Jul, 2024 | Not Specified | 16 Apr, 2024 | N/A | Crm,Html,Knowledge Base,Salesforce,Document Automation,Cloud Services,English,Css | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Are you bi-lingual in French and English? Do you enjoy working remotely? This is an excellent opportunity working within our Support team to support our customers with their Document Automation, Configure, Price Quote, and Digitial Commerce Products. You will have the opportunity to learn new technologies and work with CRM and ERP systems that provide you with state of the art skills that are relevant in today’s rapidly growing technology market. The Level 1 Technical Support Engineer is responsible for technical support and communication with Experlogix’s existing customers within North America & Europe with a focus on supporting our customers with their Document Automation solutions. In this role you will:
- Maintain strong customer relationships by providing quality Technical Support service to customers
- Establish and maintain a knowledge base and forum to support customers and our teams
- Monitor the arrival of tickets and troubleshooting to find the root issue and providing fixes to issues
- Inform clients of the status of application availability (cloud services).
- Provide emergency technical support outside of regular business hours
QUALIFICATIONS
- Minimum of 2 years’ experience analyzing and resolving support issues, preferably within a SaaS or technical based business.Experience with advanced functions in MS Word (Page Breaks, Header/Footer, etc)
- Working Knowledge of CRM and ERP Systems like MS Dynamics, Sugar, Salesforce, etc.
- Excellent verbal, written, and listening skills in French and English.Development minded and familiarity with diagnosing issues looking into XML files, Javscript, HTML, CSS, etc.
- Enjoy communicating with customers to resolve technical issues.
- Bi-Lingual- French and English
Responsibilities:
- Maintain strong customer relationships by providing quality Technical Support service to customers
- Establish and maintain a knowledge base and forum to support customers and our teams
- Monitor the arrival of tickets and troubleshooting to find the root issue and providing fixes to issues
- Inform clients of the status of application availability (cloud services).
- Provide emergency technical support outside of regular business hour
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Help Desk
Graduate
Proficient
1
Montréal, QC, Canada
