Technical Support Specialist - French language

at  Abbott Laboratories

ABOUT ABBOTT

Abbott is a global healthcare leader, we are committed to helping people live their best possible life through the power of health. For more than 135 years, we have brought new products and technologies to the world: in diagnostics, nutrition, cardiovascular, medical devices and branded generic pharmaceuticals - that create more possibilities for more people at all stages of life.
Today our 115,000 Abbott colleagues are working to help people live not just longer, but better, in the more than 160 countries we serve.

POSITION SUMMARY

Point-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally. Abbott brings a variety of expert viewpoints on new innovations, insights, and impacts that are shaping the future of diagnostics around the world.
The Technical Support Specialist documents complaints and inquiries on product distributed by Abbott ARDx through Infectious Diseases, Toxicology, Cardiometabolic and Informatics business units. The role provides first line technical support to end users, distributors and commercial teams via phone, webbased tools and e-mail. Technical support assists the customer by providing guidance on the products intended use and addressing specific user issues. The team carries out its responsibilities while maintaining compliance to medical device and diagnostics post-market surveillance regulations.

DIMENSIONS – EDUCATION / EXPERIENCE / SKILLS

• Minimum Qualifications: 3rd Level Certificate, Diploma or Degree in relevant discipline i.e. but not limited to Science, Biomedical, Medical Transcription, Healthcare Services, Nursing, Engineering discipline required.
• Minimum 3 years of experience required working in a medical/clinical environment or in customer facing support role in an associated industry and be capable of providing excellent customer experience with challenging technical complaints. Fluency in the language required for the role
• Demonstrates the application of advanced problem-solving methodologies, is detail-oriented, a critical thinker, and experienced at investigating and resolving complex issues
• Demonstrates an advanced understanding of the principles of good Technical writing.
• Computer Literate; proficient in MS Word, PowerPoint, Excel and Outlook
• Fluency in a second European/APAC language is a distinct advantage
• Strong written and verbal communication skills
• The role is office based but a degree of flexibility is required.
• Ability to take ownership, organize workload and change priorities quickly
• Assume responsibility and accountability for daily tasks and highlights any risk to Technical Support Team Lead / Supervisor.
• Proven ability to function in a self-directed environment, innovative thinker who is positive, proactive and readily embraces change.
• Self-starter possesses flexibility and ability to work under pressure in a fast-changing environment and ambiguous situations with shifting priorities. Supporting different markets as needed.
• Effective communicator, both articulate & verbally presentable. Communicate technical knowledge to both customers and colleagues as necessary