Technical Support Specialist I, FME Flow

at  Safe Software Inc

• Location: This opportunity has the ability to be remotely based within Canada (except for QC), or onsite/hybrid/remote in the Vancouver, BC Lower Mainland.
• Annual Base Salary: $57,100 - $63,000 CAD
• Please note that employment is contingent upon the successful completion of reference checks and background checks.

TECHNICAL SUPPORT SPECIALIST I, FME FLOW

Safe Software is looking for an FME Flow Technical Support Specialist (Level 1) to join our Customer Success team. In this role, you’ll work closely with a team of fellow Specialists to dive into and resolve the data integration challenges our FME Users are facing. You’ll provide unparalleled support and continue to build upon Safe’s legacy of excellent customer service. As a Technical Support Specialist, your core focus is to provide top-notch support, conduct product demonstrations, create training materials, and keep up with the latest technologies and trends.

QUALIFICATIONS, SKILLS, AND COMPETENCIES

Safers come from a variety of backgrounds with a diversity in skills and knowledge. That said, we find that those who are most successful in this role have experience with the following areas.

REQUIRED SKILLS:

• 1- 2 years of experience in a customer service role, technical support or consultancy
• Knowledge of common data challenges, such as schema management, validation, and filtering
• Experience with ETL processes, and/or developing data/application integrations
• Working knowledge of Windows operating systems
• Effective communication skills to articulate technical information in accessible language
• Empathetic and customer-centric
• Works well independently and in a team with minimal supervision
• Self-motivated and eager to learn new technologies (FME Platform)
• Able to think critically and propose solutions to complex problems
• Able to collaborate effectively and exchange meaningful feedback

DESIRED SKILLS / BONUS POINTS:

• Previous experience using FME Form (Desktop) and/or FME Flow (Server)
• Working knowledge of Linux operating systems
• Experience with system administration, networking, and configuration for enterprise software products
• Experience in technical writing
• Experience with databases (e.g. PostgreSQL, SQL Server), a range of data formats (e.g. GIS, JSON) and/or stream processes (e.g. Kafka, JMS, RabbitMQ)
• Experience with Infrastructure As Code (IAC), Containerized environments (Docker, Kubernetes), and Cloud Deployments (AWS, Azure, GCP)
• Experience using APIs
• Ability to speak a second language

ABOUT SAFE SOFTWARE

Safe Software is the creator and developer of FME — the data integration platform with the best support for spatial data worldwide. Over 10,000 organizations around the world use FME in industries like AEC, government, utilities, and transportation to maximize the value of their data.
Founded in 1993, Safe is headquartered in Surrey, BC with over 200 team members and counting. We’re always looking for talented individuals with diverse backgrounds who are determined to learn and grow. Are you ready to join the team?

As an FME Flow Technical Support Specialist (Level 1), you will:

• Provide one-to-one technical support for customers through email, and Safe’s Community Q&A forum
• Conduct software demonstrations and build proof of concepts for new and existing customers
• Create and deliver training materials, webinars, and presentations to help customers grow their FME knowledge, and contribute to the Safe’s Community by generating step-by-step tutorials and informational articles
• Collaborate with other teams and share your expertise in initiatives such as testing new product features and assisting with marketing campaigns to promote them
• Investigate and explore different configurations and technologies to assist customers, colleagues, and developers
• Keep up to date with product developments by attending Feature Demos and testing the latest versions of our software
• Identify issues within FME and advocate for new and improved functionality that will help our customers