Technical Support Specialist

at  PAL Aerospace

Are you looking for an opportunity to join a company that allows you to combine your passion for learning with the chance to develop your skills and grow your career?
Challenge, reward, and opportunity; PAL Aerospace is committed to offering them all. PAL Aerospace is a leader in the international aerospace and defense design, development, and operation of airborne surveillance aircraft, heavy maintenance checks, and software applications. We provide a wide range of aviation and related services to domestic and international markets.
PAL Aerospace is looking for a Technical Support Specialist to join our team in St. John’s, NL.
The Technical Support Specialist provides specialized technical support to resolve technical problems, offer timely support, and facilitate effective communication between users and the technical team.

Duties and Responsibilities:

• Assist in the writing of final user, system, and program documentation in order to facilitate system use and future modifications.
• Test and debug computer programs in order to ensure application operates correctly and meets user requirements.
• Maintain existing systems and respond to problems in order to ensure programs remain effective.
• Sensor Equipment Documentation, Configuration, Troubleshooting and Testing (FLIR, RADAR, SATCOM, AIS).
• Inspection, Processing and Q/A of all digital multimedia and related equipment.
• Act as a liaison between flight crew and Help Desk to ensure timely resolution of technical issues within the division relating to flight operations.
• Installation, Configuration and Support of:
• System Server and Client Hardware.
• Aircraft Mission System Hardware and Software.
• Various client software applications used throughout the organization.
• Participate in Sensor Operator training to be able to fly, troubleshoot, and operate sensor equipment such as airborne maritime radar on a casual/as required basis.
• Travel within Canada and internationally for system implementation and support as required.
• Other duties as assigned.

Qualifications and Skills:

• Diploma in Information Systems, Computer Science, or related field with relevant experience.
• Minimum 2 years’ experience troubleshooting complex systems.
• Must have experience troubleshooting with SQL 2008 and above databases.
• Experience using networking and Windows Operating systems.
• Must be able to work in a fast-paced, dynamic team environment.
• Must be flexible and able to travel with aircraft on short notice.
• Must be available for on-call support as required.
• Strong interpersonal skills and ability to effectively communicate.
• Experience with Photoshop and photo editing would be considered an asset.
• Must be able to obtain the required security.
• Ability to perform during extended long-range missions.
• Must be able to support the operation on-call as required.
• Must possess valid passport.

• Assist in the writing of final user, system, and program documentation in order to facilitate system use and future modifications.
• Test and debug computer programs in order to ensure application operates correctly and meets user requirements.
• Maintain existing systems and respond to problems in order to ensure programs remain effective.
• Sensor Equipment Documentation, Configuration, Troubleshooting and Testing (FLIR, RADAR, SATCOM, AIS).
• Inspection, Processing and Q/A of all digital multimedia and related equipment.
• Act as a liaison between flight crew and Help Desk to ensure timely resolution of technical issues within the division relating to flight operations.
• Installation, Configuration and Support of:
• System Server and Client Hardware.
• Aircraft Mission System Hardware and Software.
• Various client software applications used throughout the organization.
• Participate in Sensor Operator training to be able to fly, troubleshoot, and operate sensor equipment such as airborne maritime radar on a casual/as required basis.
• Travel within Canada and internationally for system implementation and support as required.
• Other duties as assigned