Technical Support Specialist

at  PROTRACTOR SOFTWARE INC

ABOUT VEHLO

We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.
Instead of going it alone, we brought together the industry’s disruptors–brands like Text2Drive, Shop Boss, and Rapid Recon– to improve the vehicle repair experience from the dealership service lane to the aftermarket repair shop floor. Together, we got to work growing our team, focusing on our customers, and connecting our products so that we can make the businesses that rely on our solutions even more successful. We’re continuing to bring even more industry leaders and best-in-class solutions together so that we can deliver on our promise day in, and day out.
Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.
Protractor Software is a Vehlo product that provides best-in-class Automotive Shop Management System software to over 2,000 customers throughout North America, and supported by unrivaled, hands-on customer service and training. In a very crowded space, we’ve been able to stand out from the crowd by providing innovative integrations and features that actually make/save the shop money, while helping the shop every step of the way, to make sure their transition to Protractor goes smoothly.
The Technical Support Specialist is a full-time position within Protractor Software, which requires telephone skills, attention to detail, and a helpful attitude with our users. Becoming an expert in the software over time is a requirement, and the ability to explain and teach key product features to customers. Although we work with automotive repair shops, knowledge of cars is not a requirement.

• Intake and resolve customer support requests/calls/emails/chats
• Become an export in the Protractor software
• Document cases within the assigned CRM
• Utilize remote access tools to dial in and help fix customer issues