Technical Support Specialist

at  TELUS Agriculture Consumer Goods

TELUS Agriculture & Consumer Goods is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative technology solutions we offer.
Our team members include people like you – enthusiastic, innovative, passionate and energetic. We believe that you’ll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding.

HERE’S THE IMPACT YOU WILL MAKE AND WHAT WE WILL ACCOMPLISH TOGETHER

TELUS Agriculture & Consumer Goods is leveraging our world-leading technology and innovation to create better producer-to-consumer outcomes. To do this, we are creating a unified, trusted and sustainable value chain that enables the most efficient production and logistics outcomes, while lowering the impact on the environment. We deliver actionable digital solutions and data insights that connect global supply chains, improving the safety, quality and sustainability of food and consumer goods, all in a way that’s traceable and clear to the end consumer.
We offer an unmatched suite of innovative solutions and purpose-built applications for every participant in the supply chain, from seed manufacturers and farmers through to grocery stores and consumer goods companies. Our solutions are comprised of the latest technologies that enable our customers to optimize their businesses and move goods through supply chains with more accuracy, efficiency and profit to get the right products to shelf, at the right time and at the right price, creating more sustainable production and consumption outcomes.
As part of our Food, Beverage and Consumer Goods team, you’ll help our customers connect business processes and leverage data-driven technology for better visibility, agility and responsiveness. We are seeking a Technical Support Specialist who is a self-starter and has an analytical mindset. You will be responsible for delivering highest quality technical support for our TPM product & solutions, addressing our customer’s concerns not just at a technical level but also from a customer service perspective, collaborating with Product Team, Delivery teams and others as needed. The role is T-SQL heavy, so we are looking for someone who enjoys writing and troubleshooting code. This role would suit an individual looking to build on the experience that they already have and will be comfortable engaging with our clients directly and delivering the customer support liaising with the technical support team at offshore. The
candidate must have excellent written and verbal communication skills and able to understand and resolve customer support issues. You will be required to debug the code, bug fix, unit test, SIT/ UAT and deploy it to the PROD and provide end to end solution for the customer.

• Solid working experience in SQL. Azure Fundamentals and Data factory experience is highly desirable.
• 5+ years of database development using SQL Server stack 2012 or above.
• Possess sufficient MS SQL knowledge and skills to effectively deal with issues, challenges within field of specialization to support the application.
• Proficient with T-SQL, and experience in working with MS SQL database objects: Stored Procedures, Stored functions, Views, Triggers, Cursors.
• Creation of Stored Procedures involving CTEs (Common table expression), explicit transactions(begin tran , coming tran , rollback tran), and exception handling.
• Bachelor’s Degree. Business, computer science or in “STEM” Majors (Science, Technology, Engineering and Math) preferred.
• The candidate must be proficient in English with excellent written and verbal communication skills