Technical Support Technician (Help Desk)

at  Western Union

TECHNICAL SUPPORT TECHNICIAN - SANTA ANA, COSTA RICA

Do you enjoy utilizing your technical knowledge to solve IT challenges and enable others to work effectively? Are you ambitious about joining a truly innovative, global organization? Join Western Union as a Technical Support Technician.

ROLE RESPONSIBILITIES

• In this highly varied role, you will support end users addressing technology incidents and fulfilling service requests.
• You will take the lead in troubleshooting through diagnostic techniques and pertinent questions to identify application issues, providing first and second level support to Western Union employees around the world.
• If the issue needs additional assistance to be resolved, then you’ll escalate these and cooperate with next tier’s IT teams to find a solution.

ROLE REQUIREMENTS

• Customer-oriented approach.
• Proficiency in English (B2-62%).
• Good troubleshooting skills.
• Evening Shift 3:00 pm to 10:00 pm. From Tuesday to Saturday.
• Good understanding of computer systems, mobile devices, and other tech products.
• Strong analytical, problem-solving and attention to details skills.
• Verbal and written communication skills.
• Hybrid Modality: 3 days at the office