Technical Team Lead

at  Brennan IT

WHY WORK FOR BRENNAN?

At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business. Because of this approach, we have now become the largest Australian-owned systems integrator in Australia.

KEY SKILLS AND QUALIFICATIONS REQUIRED:

• Minimum 4 years IT experience, preferably some experience being in an onsite desktop support role.
• Strong experience in common business applications, especially Microsoft Office suite of products including Office365
• Knowledge/experience with ServiceNow or similar ITSM platforms
• Willingness to work from the Customers site 5 days a week.
• Willingness to work different shifts within business hours (8am - 6pm)
• Willingness to do occasional after-hours work.
• Strong Interpersonal and soft skills
• Experience as a people leader, or willingness to learn and attend Brennan Leader training.
  Note: As part of our hiring process, you will be required to undertake a National Criminal History Check.
  Brennan IT is an equal-opportunity employer

THE ROLE

In this role, you will be managing a small team, working together to provide exceptional IT support for one of our tier 1 clients. The role requires a reasonable degree of technical skill across a broad range of areas in IT infrastructure, especially desktop support and a good understanding of ITIL processes.
It is a challenging role, that requires a dynamic individual who is self-motivated, disciplined, ethical and results oriented. They must be able to work unsupervised and on their own initiative.

KEY RESPONSIBILITIES:

• People management for a small team of Managed Services Consultants
• Technical support up to a level 2 standard
• Working with the client to ensure the team’s priorities are aligned with their business objectives
• Ensuring SLA’s are achieved across the team
• Maintain a high level of NPS results, measured through both Transactional NPS and Pulse NPS.
• Be an ambassador for Brennan, both to your team and to the client
• Any other task/ duties aligned with your role or in support of your team as advised by your leader.