Technical Writer

at  Orderly

QUALIFICATIONS:

• Bachelor’s degree in English, technical writing, computer science, or a related field (preferred).
• Proven experience in technical writing or documentation, with a strong portfolio showcasing relevant work samples.
• Excellent writing, editing, and proofreading skills, with a keen eye for detail and a commitment to producing high-quality documentation.
• Proficiency in technical writing tools and software, such as Microsoft Word, Adobe FrameMaker, MadCap Flare, or similar tools.
• Familiarity with markup languages and version control systems, such as XML, Markdown, Git, or SVN.
• Strong analytical and problem-solving abilities, with the capacity to understand complex technical concepts and translate them into user-friendly documentation.
• Ability to work collaboratively in a fast-paced environment, managing multiple projects and deadlines effectively.
• Excellent communication and interpersonal skills, with the ability to interact with diverse stakeholders and build positive working relationships.
• Experience with Agile development methodologies and documentation processes is a plus.
• Certification in technical writing or related field (e.g., Certified Professional Technical Communicator) is desirable but not required.
• Passion for technology, learning, and continuous improvement, with a commitment to delivering value through effective documentation.

JOB PURPOSE:

As a Technical Writer, your primary objective is to translate complex technical information into clear, concise, and user-friendly documentation. Your role is pivotal in ensuring that end-users, developers, and other stakeholders can easily understand and effectively utilise our products, services, and systems. By creating comprehensive documentation, including manuals, guides, tutorials, and online help systems, you empower users to maximise the value of our offerings and enhance their overall experience.

KEY RESPONSIBILITIES:

• Collaborate closely with subject matter experts, engineers, product managers, and other stakeholders to gather and understand technical information.
• Create and maintain a variety of technical documentation, including user manuals, installation guides, API documentation, release notes, and troubleshooting guides.
• Organize and structure complex technical concepts and procedures into logical and easily understandable formats.
• Use diagrams, charts, and other visual aids to enhance the clarity and accessibility of technical documentation.
• Write and edit documentation to ensure accuracy, consistency, and adherence to style and formatting standards.
• Conduct research and gather information from various sources to ensure completeness and relevance of documentation.
• Stay informed about industry trends, best practices, and emerging technologies in technical writing and documentation tools.
• Collaborate with cross-functional teams to gather feedback on documentation usability and effectiveness, and incorporate suggestions for improvement.
• Manage documentation repositories and version control systems to ensure that documentation is up-to-date, accessible, and easily searchable.
• Provide training and support to internal teams and stakeholders on documentation processes, tools, and best practices.