TECHNICIAN - MECHANICAL

at  Cummins

DIESEL MECHANICAL TECHNICIAN – PALMERSTON NORTH

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We are looking for a talented Workshop Diesel Mechanic to join our team specialising in Heavy Vehicle repairs and maintenance for our Palmerston North branch.

SKILLS

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
Situational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.
Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.
Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.

EDUCATION, LICENSES, CERTIFICATIONS

Apprentice Trained Engine Technician (Preferred)
Vocational diploma from relevant technical institution
Locally valid driving permit (Preferred)
This position may require licensing for compliance with export controls or sanctions regulations.

EXPERIENCE

Intermediate level knowledge of and/or experience with engine products
Intermediate level knowledge of and ? or experience with engine products.
Job SERVICE
Primary Location New Zealand-Manawatu-Wanganui-Palmerston North-New Zealand, Palmerston North, Distributor BR 688
Job Type Shop
Recruitment Job Type Technician

REPORTING TO THE WORKSHOP MANAGER, IN THIS ROLE, YOU WILL MAKE AN IMPACT IN THE FOLLOWING WAYS:

• Deliver a first-class service to our customers across, automotive, high horsepower, on-highway and power generation product applications.
• Complete repairs and maintenance of heavy diesel products
• Diagnose and repair various engines
• Inspect and replace components as required
• Engine rebuilding and reconditioning
• Demonstrate a strong commitment to safety, health and environmental procedures
• Timely completion of required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.

TO BE SUCCESSFUL IN THIS ROLE YOU WILL NEED THE FOLLOWING:

• Mechanical trades qualified as a Heavy Vehicle Mechanic or automotive technician (light / heavy / engine recon)
• Experience as a technician in the service and maintenance of heavy diesel products.
• Ideally possess engine rebuild and reconditioning experience
• Solid diagnostic and IT capabilities