Techno Functional Project Manager

at  Virtusa

JOB DESCRIPTION:

· Manage the production systems / Projects technical activities / Coordination within IT owned by WBG- Risk, Treasury & Trade solutions.
· Provide technical operational support and issues and problems resolution for assigned systems
· Articulate and document business requirements for projects, change requests etc.
Manage vendor service level and quality of development.
· Coordination between project and business teams during the execution of projects and tasks.
· Provide business with required technical support, assessments, and reports.
· Propose technical recommendations and improvements.
· Mitigate risks and close audit points if any on the applications and processes.
· Manage multiple initiatives and track projects/BAU requests/ CRs to closure.
· Closely monitor the incidents tickets and problem tickets and close them before the breach of SLA.
· Understand the latest technology trends and provide improvement suggestion in the products.
· Review the vendor proposal and provide feedback on the same to ensure the completeness of the scope and quality
· Provide periodic reports and monthly updates on the ongoing initiatives to business and PMO.
· Followup with service teams/vendors for support issues and respond quickly to service tickets in a timely manner.
· Facilitate and UAT of projects, CRs by adhering to Quality control policies and guidelines.
Support go live and post go live activities for projects and any releases to production.
Provide First Line and Second Line Support to all the assigned applications.

Please refer the Job description for details