Key Responsibilities

Technology Business Partnering

• Bridge the gap between technology and business operations
• Collaborate closely with both technical teams and business stakeholders to ensure alignment, efficiency, and successful outcomes
• Understanding business needs, translating them into technical requirements (considering both functional and non-functional aspects), identifying, evaluating, and driving technology solutions that aligns with business and operation objectives
• Stay informed about industry trends and emerging technologies

IT Support & Maintenance

• Address incident management and its timely resolution within SLA
• Manage team’s deliverables to maintain the SLA uptime of the Business Units’ systems and application
• Manage change management process within Technology endorsing RFC

Project Deliverables

• Identify and analyze business issue with an aim to deliver an IT solution (this can be via system enhancements or projects)
• Define business requirement and engage in business process re-engineering
• Drive team to review cost benefit analysis and provide alternative and/or more cost-effective solutions
• Manage team’s key deliverables in the entire process of a System Development Life Cycle (SDLC) including CR, RFP or RFQ, evaluation, management papers for approval and contract finalization
• Ensure IT solution delivered within schedule and budget

Stakeholder Management

• Manage stakeholder (including management, internal & external Tech professionals, business and operations), ensuring timely and accurate communication to address their issues and queries
• Manage the deliverable of the team’s assigned project and resolve issues, conflict with stakeholders

IT Budget Management

• Budget planning
• IT planning
• Contract Management

Team Management / Collaboration

• People management
• Team building / collaboration

Key Requirements

KEY REQUIREMENTS

• Bachelor’s degree in system information, Computer Science, or equivalent Information Technology disciplines
• At least 10 to 15 years of Business and / or Systems Analyst and IT Systems / Project Management experiences
• Possessing the following capabilities and experiences would be an added advantage
• LEAN, Six-Sigma, Business Process Improvement/Re-engineering, process mappings
• Certified Business Analyst, PMP, CITPM or equivalent certifications
• Prior experience in Aviation and Gateway Ground Handling industry
• Hands-on experiences managing IT projects with value of at least $500k and/or for a duration of at least 24 months
• Demonstrated ability to interact and work effectively across functional teams and at multiple levels within the organization
• Highly organized and possesses ability to manage multiple systems, projects and/or tasks concurrently
• Leadership and able to lead and manage a team of internal and/or external professional
• Driver for change and innovation
  

  LI-WK1

Job Reference: SATS0163

Please refer the Job description for details