Technology Lead - Linux (Ubuntu) Operating Systems - Germany

at  Infosys

TECHNICAL SKILLS:

• Experience supporting Microsoft systems (Windows 7, 8.1,10) in IT Infrastructure function.
• Previous experience of leading a team.
• Designing, implementation administration and Consulting Experience in Linux(Ubuntu) Operating Systems
• Good trouble shooting skills and being able to mentor Linux specialists and handle Escalated calls.
• Musk have experience on open source tools like Github, SaltStack Chef etc
• Must have good scripting knowledge
• Must have comprehensive and expert knowledge of Linux based solution architecture and its hardware / software products.
• A solid understanding of TCP/IP, DNS, DHCP and other network fundamentals
• Good understanding of other IT disciplines, (i.e Messaging, Server operations, etc.)
• Should have good understanding of user profile management
• Proven Customer Service skills
• Experience in Scripting languages like Shell Script, Perl
• Excellent written and oral communication

Technical skills (Nice to have):

• Awareness of latest technologies and trends
• Knowledge of agile methodologies
• Must have the ability to identify and instill industry best practices.
• Proven Customer Service skills
• Excellent written and oral communication

LANGUAGE SKILLS NEEDED:

• English and German

PEOPLE SKILLS:

• Client management
• Team co-ordination
• People management

SOFT SKILLS:

• Create deep client impact
• Execution excellence

ABOUT US

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

THE ROLE IS EXPECTED TO CARRY OUT FOLLOWING FUNCTION/ACTIVITIES AS PART OF THIS JOB.

• Point of Contact for escalated IT Incidents and update Client on ETA /Resolution/Workaround.
• Point of Contact for IT Teams and Vendors at client and Infosys.
• Point of Contact for future Infrastructure Enhancement and requirement gathering.
• Coordinate with IT teams at client environment for Incident resolution and Project Implementations
• Manage IT Service Delivery at onshore Locations
• Coordinate with Offshore IT Team.
• Monitor KPI for Incident, Problem and Change Management and provide Client feedback to Offshore Team.
• Work with PMO on short/long term IT Project implementations
• Work with Delivery SPOCs and client Business users on IT requirements
• Coordination with 3rd party vendor / contractors on IT System up-grade/break fix /new installations
• Vendor Contract and License Management
• Implement Service improvement and Transformation initiatives