Technology Lead - Skype/Teams - Germany (m/f/d)

at  Infosys

JOB DESCRIPTION

Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.
At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.

REQUIRED SKILLS :

A minimum of 5 years troubleshooting in IT retail or tech support roles, with a preference for Microsoft technologies expertise.

• 5+ years of troubleshooting experience working for any IT retailers and/or within any tech support role, ideally around Microsoft technologies.
• Strong technical writing skills and familiarity with Microsoft 365 Office Applications.
• Experience troubleshooting VoIP call quality issues and strong networking experience with underlying technologies such as: Routing & Switching Protocols, TCP/IP, DNS, QoS, SIP.
• Experience working with Windows Server, Active Directory, and on-premises Session Border Controllers.
• Experience with Hybrid Teams configurations and Direct Routing.
• Knowledge of Microsoft 365 technologies, particularly Skype for Business and Microsoft Teams.
• Knowledge of Teams voice calling plans and subscription offerings.
• Previous experience deploying, administering, and/or supporting Enterprise Unified Communications solutions.
• The ability to analyze and interpret captured network data using tools such as Wireshark or Fiddler when troubleshooting VoIP issues.
• Ability to effectively communicate technical issues to sometimes nontechnical customers and business executives.
• Strong organization, time management, communication, and documentation skills.

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PREFERRED SKILLS:

VoIP troubleshooting and network technology expertise.
In-depth support experience with Microsoft Teams, including the use of the Teams Call Quality Dashboard.
Network data analysis for VoIP troubleshooting using tools such as Wireshark or Fiddler.
Extensive experience with Windows-based operating systems and applications.
Strong troubleshooting and customer-facing IT support capabilities.

NON-NEGOTIABLE SKILLS:

German Language with C1 level
Willing to travel and client interface.

YOUR ROLE

In the role of Technology Lead, you will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design. You will play an important role in creating the high level design artifacts. You will also deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

RESPONSIBILITIES

• Outsourced Staff will deliver DSE, MIP/Workshops, and Custom Transactional Engagements.
• Deliver the engagements under the direction of the Supplier Lead
• Responsible for supporting customer tech intensity.
• Update skills profile in line with ‘Ringed Fenced’ technologies and delivery scope

A minimum of 5 years troubleshooting in IT retail or tech support roles, with a preference for Microsoft technologies expertise.

• 5+ years of troubleshooting experience working for any IT retailers and/or within any tech support role, ideally around Microsoft technologies.
• Strong technical writing skills and familiarity with Microsoft 365 Office Applications.
• Experience troubleshooting VoIP call quality issues and strong networking experience with underlying technologies such as: Routing & Switching Protocols, TCP/IP, DNS, QoS, SIP.
• Experience working with Windows Server, Active Directory, and on-premises Session Border Controllers.
• Experience with Hybrid Teams configurations and Direct Routing.
• Knowledge of Microsoft 365 technologies, particularly Skype for Business and Microsoft Teams.
• Knowledge of Teams voice calling plans and subscription offerings.
• Previous experience deploying, administering, and/or supporting Enterprise Unified Communications solutions.
• The ability to analyze and interpret captured network data using tools such as Wireshark or Fiddler when troubleshooting VoIP issues.
• Ability to effectively communicate technical issues to sometimes nontechnical customers and business executives.
• Strong organization, time management, communication, and documentation skills