Technology Lifecycle Deployment Manager

at  ZONES LLC

COMPANY OVERVIEW:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

POSITION OVERVIEW:

The Technology Lifecycle Deployment Manager leverages technical expertise to successfully deliver IT Hardware Lifecycle projects that drive value and innovation while managing risk and challenges, effectively. You will manage the team that is responsible for planning pre-ship hardware integration and lifecycle services. This position will work hand in hand with customers, our solution team, and our internal Center of Excellence. You will proactively work with clients to identify their business objectives, priorities, direction, and critical success factors related to Integration and ITAD services. You will apply this knowledge to establish and implement an effective Program Delivery Strategy

What you’ll do as the Technology Lifecycle Deployment Manager:

• Lead the team responsible for managing large, complex, enterprise-wide projects with specific focus on Integration, ITAD and Asset Management through the pre-ship phase.
• Experience with IT Assets disposition and related ISO compliance
• Working knowledge of ITAD Programs preferred
• Responsible for building and maintaining strong client relationships at all levels with the objective of being a trusted business partner.
• Accountable for meeting revenue, profit, and growth objectives and for improving overall customer satisfaction targets.
• Optimization of resource allocation, scheduling, and utilization.
• Support senior executives across business lines in strategic analysis, project scoping and approach definition.
• Prepare reports for upper management regarding project performance and financial status.
• Plan and facilitate internal and client facing team meetings, working sessions and communicate output of such.
• Identification of risks, and development/facilitation of risk mitigation actions.
• Development and facilitation of change management plans/actions.
• Be the liaison between Zones and our customers for business, technical, and other project team meetings
• Serve as escalation point for issues beyond project team authority; resolves conflicts involving scheduling, resources, or technical issues.
• Communicate with clients to assess satisfaction levels with products and services.
• Participates in customer meetings as sales support to develop new and grow existing business opportunities.
• Responsible for overall project management, including all phases of PMI project management concepts: Project Integration, Scope, Time Cost, Quality, Resources, Communications, Risk and Procurement. Set and continually manage project expectations with team members and other stakeholders.
• Develop and implement systems and processes to support meeting client SLAs.
• Train, mentor and coach subordinates and peers to deliver services and projects based on industry methodology and accepted best practices.
• Manage IT Service Levels and Operational Requests from the Customer

• Lead the team responsible for managing large, complex, enterprise-wide projects with specific focus on Integration, ITAD and Asset Management through the pre-ship phase.
• Experience with IT Assets disposition and related ISO compliance
• Working knowledge of ITAD Programs preferred
• Responsible for building and maintaining strong client relationships at all levels with the objective of being a trusted business partner.
• Accountable for meeting revenue, profit, and growth objectives and for improving overall customer satisfaction targets.
• Optimization of resource allocation, scheduling, and utilization.
• Support senior executives across business lines in strategic analysis, project scoping and approach definition.
• Prepare reports for upper management regarding project performance and financial status.
• Plan and facilitate internal and client facing team meetings, working sessions and communicate output of such.
• Identification of risks, and development/facilitation of risk mitigation actions.
• Development and facilitation of change management plans/actions.
• Be the liaison between Zones and our customers for business, technical, and other project team meetings
• Serve as escalation point for issues beyond project team authority; resolves conflicts involving scheduling, resources, or technical issues.
• Communicate with clients to assess satisfaction levels with products and services.
• Participates in customer meetings as sales support to develop new and grow existing business opportunities.
• Responsible for overall project management, including all phases of PMI project management concepts: Project Integration, Scope, Time Cost, Quality, Resources, Communications, Risk and Procurement. Set and continually manage project expectations with team members and other stakeholders.
• Develop and implement systems and processes to support meeting client SLAs.
• Train, mentor and coach subordinates and peers to deliver services and projects based on industry methodology and accepted best practices.
• Manage IT Service Levels and Operational Requests from the Custome