Technology Officer

at  Queensland Health

The role: As the Technology Officer you will undertake a range of IT duties working within procedures to provide timely level 2 technical support both remote and on-site, incident management and request fulfilment.

• Configure/install/monitor/support/manage the ICT environments by applying sound technical expertise.
• Provide timely support to clients by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed Service Levels are maintained.
• Provide excellent customer service by applying effective organisational and communication skills.
• Assist in meeting enterprise service levels by applying eHealth incident management processes.
  Are you right for this role?The ideal Technology Officer will demonstrate their ability to deliver high quality support to clients while at the same time manage their own workload, they will prioritise work tasks and be able to identify and resolve ICT related work problems within defined service level agreements.
  An important part of this role is to develop good working relationships and to enhance provision of quality client service within a team environment. To do so the ideal candidates will demonstrate well developed interpersonal and communication skills which facilitate this.
  Demonstrated experience or the ability to quickly learn ServiceNow and ITIL Service Management processes will be well regarded.
  In return, you will be supported by a skilled and professional team headed up by a highly motivated leadership team.
  About eHealth Queensland: eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.Benefits of working with eHealth Queensland: By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.