Technology Operations Analyst I - Hybrid

at  Genesco Inc

THE IDEAL CANDIDATE

Responsible for high-level coordinating, monitoring, escalating, solving, and delivering technology-orchestrated activities/issues and resources in support of business initiatives.

EXPERIENCE AND SKILLS YOU’LL NEED TO HAVE

• A bachelor’s degree in computer science, Information Systems, or a related field; or equivalent relevant experience.
• 4+ years’ experience operating in an IT environment.
• Willingness to work a flexible schedule to include nights, weekends, rotating scheduled days, and holidays.
• Willingness to volunteer and collaborate on time-sensitive projects.
• Willingness to support in on-call after-hours escalation.
• Must be able to support Technology Operations remotely and onsite.
• Must be able to work a twelve-hour shift alone.
• Must be able to train new team members.

PREFERRED QUALIFICATIONS

• Previous IT experience.
• Experience with report distribution and processing scheduling operating applications.
• Experience with ticketing systems for tracking and managing issues/resolutions.
• Experience with AD account management.
• Experience with Smartsheet or a collaboration and work management application.
• Experience with IT automation.
• Strong understanding of the importance of timely issue escalation/resolution.

Please refer the Job description for details