Technology Operations Lead

at  Du

KEY ACCOUNTABILITIES:

• Ensure the stability and scalability of the technology infrastructure. Oversee the deployment and maintenance of servers, databases, and other critical IT infrastructure components.
• Implement and monitor measures to ensure high system reliability and availability.
• Develop and enforce service-level agreements (SLAs) to meet business requirements.
• Lead incident response efforts and work closely with technical teams to resolve issues promptly. Implement incident management processes and procedures to minimize downtime.
• Collaborate with the security operations team and support security operations/Incidence response
• Manage Internal and external vendors providing technology solutions to fulfil E2E solution for EITC FS.
• Conduct capacity planning to ensure that technology resources meet current and future business needs.
• Anticipate and address potential bottlenecks or performance issues.
• Defining and Improving Operational processes and procedures in the area of IT Service management
• Drive continuous improvement initiatives to enhance efficiency and effectiveness.
• Implement best practices and adopt emerging technologies to stay competitive in the Fintech space.
• Build and lead a high-performing technology operation team
• Work closely with other departments such as customer support, product development, and finance to align technology operations with overall business objectives.
• Develop and maintain a robust disaster recovery plan to minimize the impact of unforeseen events on technology operations.
• Monitor system performance and KPI reports; identify areas for improvement to optimize efficiency.
• Document operational procedures, configurations, and troubleshooting steps.
• Apply ITIL principles and best practices to streamline IT operations, ensuring alignment with business objectives.
• Assist in implementing security measures and best practices to safeguard systems and data.
• Managing Non-production environments (development, testing, and staging environments) to support the software development lifecycle.
• Contribute to security audits, support vulnerability scans, and ensuring compliance with industry standards and regulations

QUALIFICATIONS, EXPERIENCE, SKILLS AND COMPETENCIES:

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field

Experience:

• 5 year experience in technology operations and support

Skills

• Understanding of ITIL processes, including incident management, change management, problem management, and service level management.
• Deep understanding of server architecture, networking, databases, and cloud computing.
• Knowledge of cybersecurity principles and best practices.
• Understanding of vendor selection, contract negotiation, and relationship management.
• Knowledge of third-party technology solutions relevant to financial services.
• Knowledge of capacity planning methodologies to ensure optimal resource utilization.
• Understanding of scalability considerations for Fintech platforms.
• Understanding of disaster recovery principles and practices.
• Understanding of financial technology trends, innovations, and regulatory landscape.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP) and system administration tasks
• Strong problem-solving skills with the ability to learn new technologies quickly
• Good communication skills and ability to work effectively in a team environment and to collaborate with cross-functional teams, articulate ITIL concepts, and facilitate the adoption of ITIL practices across the organization.
• Eagerness to take on new challenges and grow in a fast-paced environment

Competencies

Please provide the level of competency as per the grade: Level 1 for Band 6, Level 2 for Band 5, level 3 for Band 4, level 4 for Band 3.

• Think strategically (Level 3 of 5)
• Achieve tangible results (Level 3 of 5)
• Lead breakthrough change (Level 3 of 5)
• Exceed customer expectations (Level 3 of 5)
• Nurture, Inspire and Motivate (Level 3 of 5)
• Target win-win outcomes (Level 3 of 5)

Please refer the Job description for details