Technology Services Systems Analyst

at  Lifelong Learning Administration Co

KNOWLEDGE, SKILLS, ABILITIES:

• Knowledge and understanding of laws, regulations, policies, and procedures relevant to employment.
• Knowledge and understanding of the Organization’s culture, business units, services, and products.
• Ability to demonstrate professionalism while maintaining composure in stressful situations.
• Ability to communicate and present ideas in user-friendly language to technical and non-technical clients and staff, as needed.
• Ability to research various information systems and development tools as required.
• Must be detail-oriented with a strong work ethic focused on implementing changes to information systems.
• Ability to develop solutions to the problem of unfamiliar systems, software, and hardware problems and a passion for solving long-term problems.
• Ability to interpret and apply laws, regulations, policies, and procedures.
• Ability to understand, analyze, and explain mathematical rules and equations used for data analysis.
• Ability to prioritize work, excellent organizational skills, and initiative to improve processes.
• Ability to handle multiple competing assignments and deadlines while being flexible and adaptable.
• Ability to work in team environments and with multiple levels of personnel.
• Self-sufficient, strong interpersonal skills, and focused on excellent customer service.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in computer science, Management Information Systems, or 2 years equivalent work experience demonstrating applicable skills. Equivalent experience is included in and not separate from total years of professional experience.
• 3+ years of professional experience in a technology support and engineering role with progressive levels of responsibility preferred.
• Working knowledge of system development methodologies, including Agile, Joint-Application Development (JAD), and traditional Waterfall.
• Experience with C, Java, object-oriented programming languages, and application development environments like Visual Studio.
• Experience with scripting shells, including Python, PowerShell, VBA, and JavaScript.
• Experience with RESTful APIs spanning various information systems.
• Experience and skills with LAN and WAN technologies.
• Working knowledge of project management and all phases of the systems development life cycle (SDLC)
• Proficient skills in MS Office (Word, Excel, PowerPoint, Outlook) and other technology applications, including Office 365 web-based applications and Windows client operating systems.
• Strong knowledge of a Windows Server-based network, including Active Directory, IIS, and PowerShell.
• Working knowledge of database systems including MySQL, Mongo, Azure Cloud Services (Azure AD), virtual machines, and virtual networks.
• Excellent written and verbal communication skills with ability to communicate in both technical and non-technical language.
• Ability to perform job duties with minimal supervision, dependability, high quality, and quantity required.
• Ability to travel in the performance of job duties is required.
• Ability to lift, carry, push, and pull objects weighing up to 10 pounds.

PHYSICAL REQUIREMENTS:

• Mental Demands: high workflow management, high project coordination, and high people engagement.
• Finger Dexterity: primarily using the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
• Talking: especially where one must accurately, loudly, or quickly convey detailed or important instructions or ideas.
• Average Hearing: able to hear average conversations and receive ordinary information.
• Average Visual Abilities: ordinary acuity necessary to prepare or inspect documents and operate office equipment or machinery.
• Frequent multi-tasking, changing of task priorities, repetitious exacting work required.
• Prolonged periods sitting at a desk and working on a computer.
• Working in a low to high-noise environment with frequent deadline pressures.

• Confers with staff, computer users, and department managers to determine requirements and detail specifications for new or modified software and hardware.
• Evaluates and define procedures and processes of new and existing systems across the organization.
• Recommends improvements and solutions for existing or new programs.
• Creates process models, project specifications, and diagrams for project implementation.
• Coordinates design specifications and production changes with developers. Outlines changes to existing applications or systems.
• Participates with the development team to implement software to meet the design specifications.
• Tests new hardware and software configurations for usability and proper function; validates and documents results.
• Provides for the documentation of systems projects, including writing and maintaining user instructions when required to facilitate users’ understanding.
• Performs research in emerging technologies to identify new technological advancements and processes for the organization that improve the efficiency and capability of information systems.
• Perform administrative duties, responsibilities, and activities as assigned. These may be changed or modified from time to time