About Latham & Watkins:
Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.
About the Role:
The Technology Support Analyst I is an integral part of Latham’s Technology team. This role will be responsible for providing support to the office regarding the resolution of complex desktop, notebook, and remote computing issues, while troubleshooting problems involving hardware, systems software and applications software. This role will be located in our Frankfurt office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.
Responsibilities & Qualifications:

Other key responsibilities include:

• Providing assistance to end users for firm-approved applications using a variety of different methods, including Microsoft Office, Outlook, Adobe Acrobat, iManage, Litera ChangePro, inTapp Time, Bighand Digital Dictation, Remote Computing (WMware and VPN), and other applications as deemed necessary
• Setting up, configuring, and installing software in PC computers, notebook computers, printers, and networking equipment
• Supporting videoconferencing with both internal and external sites
• Maintaining an inventory of hardware and providing relocation of PC systems when needed
• Coordinating with other local Technology department members on product installation, training, and support

We’d love to hear from you if you:

• Display the skills to collaborate on solving all kinds of problems
• Demonstrate the desire to work for a firm that invests heavily in technology
• Possess the analytical skills needed to troubleshoot a variety of symptoms, diagnose problems, and test, as well as recommend and implement solutions to technology problems

And have:

• Experience in installations and upgrades, training, and technical documentation
• Well-developed and professional interpersonal skills, as well as the ability to interact effectively with people at all organisational levels of the firm
• Expert knowledge and proficiency in a wide variety of software program and standard hardware components and peripherals

Benefits & Additional Information:

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Pension plan
• Travel and meals allowance
• Disability insurance, personal accident insurance & life assurance
• Professional development programs
• Wellness programs (e.g. membership to HeadSpace, access to mental health services, well-being events, etc.)
• Sport courses and training
• And more!

Additionally, we have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.
Latham & Watkins is committed to diversity, equal opportunity, sustainability, and pro bono legal services. We draw from a remarkable wealth of talent to create one of the world’s leading law firms, and advance these commitments through the work of our Global Citizenship department. Our lawyers, paralegals, and professional staff worldwide comprise a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages. Our diversity makes us who we are.

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• Providing assistance to end users for firm-approved applications using a variety of different methods, including Microsoft Office, Outlook, Adobe Acrobat, iManage, Litera ChangePro, inTapp Time, Bighand Digital Dictation, Remote Computing (WMware and VPN), and other applications as deemed necessary
• Setting up, configuring, and installing software in PC computers, notebook computers, printers, and networking equipment
• Supporting videoconferencing with both internal and external sites
• Maintaining an inventory of hardware and providing relocation of PC systems when needed
• Coordinating with other local Technology department members on product installation, training, and suppor