Technology Support Analyst (Systems)

at  Provide CIC

An exciting opportunity has arisen to join Provide as a Technology Support Analyst working within our Technology Systems Team. In this role, you will provide a mix of clinical system development work, support and training in SystmOne, our primary Electronic Patient Record System. You will also be required to support the continued maintenance of the organisations digital rostering system.
The successful candidate will be experienced in SystmOne or other similar EPR systems and will have experience is administrative use of a digital rostering system. The candidate will be an excellent communicator who can engage with our staff and stakeholders in a friendly, open manner and offer a professional and efficient service.

KEY REQUIREMENTS:

Experience of SystmOne or other similar healthcare record system.
Experience of a digital rostering system
Good knowledge of the latest IT technology and Microsoft office base software
Knowledge and understanding of Registry Agent process or principles
Excellent interpersonal and customer service skills
Working knowledge of data protection principles
Ability to travel to various sites
Ability to prioritise own workload
Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.
We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people’s homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.
A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:
Vision: Transforming Lives
Values: Care, Innovation and Compassion
Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.
Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks.
We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.
Eligible for NHS Pension
Core Requirements
Promotes and assists in the implementation of procedures designed to attain and maintain compliance of the ISO27001 (BS7799) and other relevant IT standards. This will involve following and suggesting improvements to Information security processes that ensure compliance and accreditation with IT security best practice
Logging problems with national and local helpdesks and managing to satisfactory conclusion.
Providing user support on the Service Desk, ensuring all calls are logged and resolved or passed to a senior member of the team.
Updating the staff intranet.
Creating training and information materials
Participating in Change Advisory Boards, making suggestions on improved ways of working.
Organising, booking and running Training Sessions.
Assisting in audits.
Acting as a first point of contact for customers and staff, dealing with telephone calls to the department, transferring them in a timely manner and taking messages.
Placing orders and processing of invoices.
Production of articles for inclusion in weekly and monthly communications to staff.
Organise meetings on behalf of others
Keep up to date with national guidance and Provide policies, highlighting any required changes to the department’s manager.
Maintaining user IT accounts and system rights.
Ensuring recording of all work in line with the organisations procedures, ensuring all work is appropriately approved and authorised through the change control processes.
Routinely checking data held on configuration items and ensuring this is kept up to date and all identified gaps are rectified.
Systems Speciality
Creating and assisting users with clinical template design.
Making agreed updates to clinical systems configuration, under the guidance of a senior member of the team.
Expert knowledge of national coding structures such as SNOMED or Read Code.
Delivering system training to end users.
Expert knowledge of SystmOne or other similar systems.
Expert knowledge of digital rostering systems
RA Speciality
Provision of the RA service that will include issuing new and replacement cards, revoking access and ensuring documentation is completed, including identity checks.
Provide training and support to sponsors and users of smartcards on how to complete RA paper work, unlock cards and re-issue certificates.
Ensure adequate stocks of smartcards and consumables are maintained.
Technology Speciality
Provision of specialist knowledge of desktop applications and operating systems.

The post holder will be part of a small team responsible for supporting staff with queries and issues for the organisation’s various systems
The post holder will be responsible for training staff in the use of SystmOne and other relevant systems
The post holder will be responsible for the maintenance and support with Systmone and rostering system
The post holder will work to ensure new system functionalities and updates are communicated to necessary staff
The post holder will work with internal teams and other stakeholders to assist with data quality issues