Technology Support Engineer - Brisbane

at  Fisher Paykel Appliances

The Role
Fisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.
We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated, and tested against our leading goal - to be the world’s most human-centered appliance brand.
The Role
We are looking for a Technology Support Engineer based in Brisbane who’ll be responsible for providing technical and system support across a range of capability domains through investigation and provisioning of solutions.
The role will include aspect of design and system configurations, documenting, and managing the installation of a new technology solutions. It also involves participating in strategic and operational projects. With a view of putting IT’s Customers interests across at all tasks preformed.

What you’ll be doing:

• Provides quality day-to-day outstanding service support for all applications, from investigation through to solution provision.
• Works either individually or in groups on the maintenance of existing or new systems.
• Personal responsibility to increase personal knowledge specialising in required areas.
• Carries out needed analyses either pro-actively or in responses to user requests.
• Develops user-level and technical requirements specifications for new systems or changes existing systems.
• Ensures documentation development and execution for procedures to use and/or support systems.

About you

The ideal candidate will be experienced in:

• Providing quality day to day outstanding service support for all applications from investigation through to solution provision
• Designing and implementing new network solutions and/or improving the efficiency of current networks
• Strong focus on attention to detail and accuracy with the ability to see the “big picture” anticipates “ripple effects” resulting from possible decisions or courses of action

Join Our Journey
At Fisher & Paykel Appliances, we believe that our people are our greatest assets. We offer a supportive and inclusive workplace culture that fosters creativity, innovation, and personal growth. Join us on our journey to redefine the future of home appliances and make a meaningful impact on the lives of people around the world.
Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law

• Provides quality day-to-day outstanding service support for all applications, from investigation through to solution provision.
• Works either individually or in groups on the maintenance of existing or new systems.
• Personal responsibility to increase personal knowledge specialising in required areas.
• Carries out needed analyses either pro-actively or in responses to user requests.
• Develops user-level and technical requirements specifications for new systems or changes existing systems.
• Ensures documentation development and execution for procedures to use and/or support systems