Technology Support Specialist - German speaking

at  Ticketmaster GmbH

JOB DESCRIPTION – Technology Support Specialist
Location: Berlin
Division: Ticketmaster DE – Enterprise Support
Line Manager: Technology Support Manager
Contract Terms: Permanent, 40 hours per week

WHAT YOU NEED TO KNOW

• Knowledge of networking and networking terminology both wired and wireless
• Knowledge of the Microsoft Operating Systems and Office Suite of products
• Knowledge of Android/IOS and App based software
• Problem solving and analytical skills
• Communications skills both verbal and written
• Clean Driving Licence

• Installation and support of Ticketmaster proprietary software and hardware e.g Ticket printers, Handheld Devices and Point of Sale
• Installing and supporting network devices including Wireless Access Points, Switches, Bridges etc
• Upgrading and replacing hardware and software as and when required
• Configuring and testing of the above said hardware and software
• Diagnosing and remediation of issues and problems both remotely and on-site
• Raising incidents and updating Ticketmaster’s incident management software
• Tracking Assets and updating Ticketmaster’s asset management software
• Minimise incidents and service distribution by providing proactive support and maintenance
• Coordinating and liaising with clients prior to attendance and installations
• Working with third party providers and contractors often in a lead capacity
• Provide on-site end user training and demonstration of Ticketmaster products
• Updating and maintaining technical and operational documentation
• Communicating and collaborating with multiple teams and clients
• Following best practices and procedures ensuring standards are maintained
  Qualifikation