Technology Transformation Consultant

at  Fully Managed Inc

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Fully Managed by TELUS offers comprehensive technology solutions to help businesses thrive in today’s digital work environment. With extensive IT expertise and a wide range of products and services, Fully Managed by TELUS empowers companies to work smarter, securely, and efficiently. Our team leads a diverse portfolio of Managed Services in a dynamic and entrepreneurial setting, providing an excellent opportunity for learning and growth. We attract data-driven individuals who embrace challenges and value ownership, outcomes, curiosity, iteration, and celebration.

• Collaborate with Account Managers to understand the client’s immediate and long-term objectives.
• Evaluate client environments from a technical and operational level.
• Identify technical and administrative risks impacting a client’s IT environment.
• Strengthen client partnerships by providing stakeholders with strategic advice in areas such as; IT Network and Security, Compliance, Data Governance, Capacity Planning and Disaster Recovery/Business Continuity.
• Align client needs with recommended solutions that account for expected growth, planned changes in operations and budgets.
• Create and update multi-year IT Roadmaps for clients to allow for predictable IT spending, in service of their evolving business needs.
• Optimize aspects of client IT environments to enable Service Delivery success.
• Drive systemic reduction in ticket volumes and integrate into digital maturity roadmaps.
• Engagement with Product Management teams to drive product stack evolution.