Teknisk support till Samsung med start 17/6!
at Foundever
Göteborg, Västra Götalands län, Sweden -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 20 Jul, 2024 | Not Specified | 30 Apr, 2024 | N/A | English,Computer Skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
DESCRIPTION
Your work tasks will consist of answering incoming support questions about Samsung’s products. The support is mainly done via calls but also via chat and e-mail, and the products consist of mobile phones, white goods, and TV/AV. You will work towards clear goals and coach customers to the correct solutions.
The opening hours for the customer service are 8.00-20.00 Monday-Friday and 10:00-15:00 weekends. The working hours will be divided into weekday and weekend shifts.
The service starts with a paid basic training on the products as well as how to handle calls and use our systems. Ongoing training and coaching will then take place for further training and to update you on new products.
REQUIREMENTS
- Good oral and written knowledge of Swedish, Norwegian and English
- Basic computer skills
ABOUT US
At Foundever, we have 170,000 employees in over 45 different countries around the world where we help 750 clients maximize the customer experience and contribute to customer loyalty.
Our company culture is characterized by our motto: Create Your Best Moments!
Read more about us at foundever.com
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
IT Software - Other
Customer Service
Graduate
Proficient
1
Göteborg, Sweden
