TeleNurse, Burnaby, HealthLink BC

at  PHSA

AS PER THE CURRENT PUBLIC HEALTH ORDER, FULL VACCINATION AGAINST COVID-19 IS A CONDITION OF EMPLOYMENT WITH PHSA AS OF OCTOBER 26, 2021.

Are you looking for a change? Have you been interested in learning more about Telenursing?
The telenurse is responsible for providing safe, competent and ethical telehealth nursing in accordance with HLBC mission, strategic plan, legislative requirements, operational policies and clinical guidelines. Adhering to the College of Registered Nurses of BC standards and other best practice approaches, the telenurse competently applies the nursing process of assessment, planning, implementing, evaluating and documenting care to contact centre clients.

WHAT WE DO

Healthlink BC (HLBC) operates as a branch of the Primary Care Division with the Ministry of Health.
Healthlink is a 24/7/365 telehealth platform that provides BC and Yukon residents access to non-emergency health information, health advice and assistance in navigating the provincial health care system. HLBC is composed of a multidisciplinary team of dietitians, qualified exercise professionals, health service navigators, pharmacists and registered nurses that deliver health information via telephone (8-1-1) and web (healthlinkbc.ca). To fulfill the fulfill the strategic directives of the Ministry of Health (MOH), the Telenurses are employed through the Provincial Health Services Authority (PHSA) and work in close partnership with BC Public Service Agency (PSA) employees.
TeleNurses provide non-emergency health information and advice in a 24/7/365 work environment.
BC Emergency Health Services (BCEHS) provides provincial emergency medical care and patient transfer services.
BCEHS is part of the Provincial Health Services Authority (PHSA).
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA, BCEHS and HLBC are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.
Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

• Respond to or initiate telephone calls from callers, or their designates, utilizing customer service and therapeutic communication skills.
• Recommend additional resources, acquisitions and activities to enhance the telehealth nursing practice and client care.
• Receive, document and forward compliments and complaints from callers or others to support quality improvement/risk management activities, service and program evaluation; contribute to incident investigation as requested.
• Maintain current clinical knowledge in prevention & wellness promotion, health risk assessment, self-care management, and chronic disease management and consumer health education and any other programs or resources that support caller’s needs for triage, health education and referral.
• Competently apply knowledge; promote an integrated self-care health program and practice shared decision-making with callers.
• Collaborate with other professionals in providing telehealth care by making appropriate referrals to dietitians, pharmacists and other services.
• Monitor call flow and contribute to achieving service targets and maintaining standards of care. Contribute to the service evaluation by collecting designated statistics; make recommendations for changes or enhancement to technology, navigation or resource acquisitions.
• Communicate operational or resource changes as necessary and escalates operational or technical issues using appropriate reporting and communication mechanisms.