TELEPHONE OPERATOR

at  RMA CONTRACTS PTE LTD

The Telephone Operator plays a crucial role in ensuring smooth communication within and outside an organization.

JOB DESCRIPTION:

1. Answering Calls : As the first point of contact , telephone operators to respond to incoming call within 10 seconds after it reached the operators
2. Providing Information : Telephone operators provide callers with information about the organization’s services, operating hours, and address. They serve as a helpful resource for anyone seeking details about the company.
3. Message Relay : When callers leave messages, telephone operators accurately and promptly relay those messages to the intended recipients. Effective communication is essential to keep everyone informed.
4. Directory Assistance : They assist callers in finding contact information for specific individuals or departments. Whether it’s locating an employee or reaching a particular office, telephone operators guide callers. . They will then determine the nature of each call and route callers to the appropriate department or individual.
5. Emergency Calls : In urgent situations, telephone operators follow established protocols for handling emergency calls. Their quick response ensures that appropriate services are notified promptly.
6. Record Keeping : They compile and maintain records of calls made and received. This includes tracking call durations and any actions taken during the conversations.

Please refer the Job description for details