Telephone Operator

at  Shenandoah Oncology

Overview:
Shenandoah Oncology is seeking a candidate with exceptional conversational skills and a compassionate demeanor to join our team as a Telephone Operator. Under direct supervision, the Telephone Operator is responsible for providing a full range of telephone switchboard duties, triaging calls, and relaying messages. They will also assist with various clerical tasks as required. This role plays a crucial role as a liaison between patients and medical staff, ensuring effective communication and providing support. The position is Monday - Friday, 8:00 - 4:30 p.m. ET., and our practice observes several paid holidays and offers a competitive benefits package (see below).

Responsibilities:

• Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
• Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients in a timely manner.
• Directs callers immediately to clinical staff as necessary.
• Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
• Provides a pleasant and helpful phone contact for callers.
• Responsible for opening and closing the switchboard.
• Responsible for the in-house paging system.
• Performs clerical duties as assigned to maintain workflow in the department.

Qualifications:

• High school diploma or equivalent required.
• Position is entry level and requires 0-3 years experience, preferably in a medical setting.

• Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
• Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients in a timely manner.
• Directs callers immediately to clinical staff as necessary.
• Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
• Provides a pleasant and helpful phone contact for callers.
• Responsible for opening and closing the switchboard.
• Responsible for the in-house paging system.
• Performs clerical duties as assigned to maintain workflow in the department