Telesales Executive

at  Well Pharmacy

Overview of the role
As a Customer Service Advisor you will be processing orders from independent pharmacies. The role is varied, all training and support will be given to make sure you are comfortable in your role.

Main Responsibilities

• Processing Customer orders
• Up selling promotional and new lines
• Account spend growth
• Administration duties
• Interacting with customers daily by email, phone, teams etc.
• Ensuring that company operating procedures, guidelines and policies are always followed
• Taking full ownership and responsibility for all queries that our customers may have, and following up to make sure they have been looked after effectively
• Building relationships both cross functionally and directly with customers to ensure customers receive their order on time, in full and as requested
• Work with the rest of the Customer Service team to effectively manage the day-to-day activities
• Perform all other related duties as assigned

KEY KNOWLEDGE AND SKILLS REQUIRED:

• Customer service experience preferred, but not essential, as training will be given.
• Excellent attention to detail.
• Numerate and competent with Microsoft Office suite.
• Ability to work well under pressure.
• Organised.
  The Ideal Candidate
  Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we’ll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.
  Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.
  About The Company
  For over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare) is the second largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.
  Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.
  The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.
  We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.
  We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.

• Processing Customer orders
• Up selling promotional and new lines
• Account spend growth
• Administration duties
• Interacting with customers daily by email, phone, teams etc.
• Ensuring that company operating procedures, guidelines and policies are always followed
• Taking full ownership and responsibility for all queries that our customers may have, and following up to make sure they have been looked after effectively
• Building relationships both cross functionally and directly with customers to ensure customers receive their order on time, in full and as requested
• Work with the rest of the Customer Service team to effectively manage the day-to-day activities
• Perform all other related duties as assigne