Telesales Team Leader

at  Vodafone

WHAT’S IN IT FOR YOU

To lead Telesales (inbound and outbound) channel with outsourcing partners, for all different consumer offers, achieving a good contribution on customer acquisition at a competitive cost. Develop new projects that push digital sales, increasing channel efficiency.

WHO WE ARE

You may have already heard of Vodafone - We’re a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that’s Vodafone, Vodacom or _VOIS, you’ll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.

NOT A PERFECT FIT?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in

• Implement Outbound Campaigns to achieve specific targets required by Consumer Business Unit;
• Define and continuously review scripts and plans according to market’s dynamics to guarantee commercial targets achievement;
• To manage relationship with our Outsourcing Partners and assure all contractual commitments;
• Digital Campaign design Experience;
• Digital Marketing Skills;
• To define, negotiate and implement commission schemes;
• To create incentive programs, direct to the Sales Representatives to keep performance levels always high;
• To develop new projects that increase digital sales and channel efficiency.