Temporary Assoc Specialist, Customer Solutions

at  Ansell

Temporary Assoc Specialist, Customer Solutions - (30007001)
Description
Ansell is a leading global provider of protection solutions. Our company designs, develops and manufactures a wide range of protection solutions that meet the ever-changing needs and demands of our markets and industries. Protection is our primary concern as millions of people around the world depend on Ansell in their professional and personal lives.
Our vision is to create a world where people can enjoy optimal protection against the risk they are exposed to. Whether at work or during their leisure time, people require the right protection for the right application. After all, what better guarantee is there than increased safety, security and productivity than through adequate protection.
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This is a temporary vacancy until the end of June 2024.

The Assoc Analyst, Customer Service for Germanic portfolio provides maximum customer satisfaction by efficiently managing:

• Support CX Germanic customer portfolio
• all internal customer service related processes in close cooperation with his/her internal customers like Sales, Logistics, Marketing, Credit & Collection and Master Data

EDUCATION

• University degree or equivalent obtained by experience in a similar environment

JOB EXPERIENCE

• At least 3 years of experience in an international customer support position

KNOWLEDGE AND SKILLS

• Fluent English and good oral and written knowledge of another European language.
• Experience in order management in ERP (SAP is a plus)
• Analytical capabilities, ability to interpret reports, listings, forecasts
• Understanding of end to end OTC process and key players engaged in or impacting it
• PC literate: good knowledge of PC, network and standard packages used under Windows.

• Admin Support person for the customers
• Ensure timely delivery of correct product to customers, manage back order situations and propose alternative solutions where possible
• Manage (receive, register, follow-up and report) all service complaints received from customers and ensure a professional and pro-active feedback to the customer
• Follow up outstanding customer orders and proactively provide customers with an updated open order status
• Provide reports on the customer order status, shipments and backorders as required
• Keep track of sample deliveries to customers and follow-up on customer feedback
• Ensure issue of the commercial compensations to the customer timely and accurately
• Timely and accurately ensure all operational activities in ERP
• Ensure back-up activities for his/her colleagues within language skill

Mission Critical Results:

• Good collaborative relationship with the customers;
• Customer requirements are clarified, documented and maintained up-to-date;
• All tasks are managed and delivered on time.
• Issues are addressed proactively, escalated as appropriate and driven to their solution;
• Back up to the CSRs within the team is provided
• Strong working relationship is established with the rest of the business functions involved in the customer order fulfillment and relationship such as Supply, Credit & Collection, Logistics, Sales and Marketing