Temporary Main Trust Switchboard Telephonist / Emergency Call Handler

at  Mid Cheshire Hospitals NHS Foundation Trust

Due to Maternity leave the following Temporary position has become available [until Nov 2024]
1 x 22 hours per week including unsocial hours
This position will work a set, 4-week rolling rota; which includes unsocial, weekend and bank holidays. However, an essential part of these vacancies is the flexibility to also be able to cover your colleagues leave and this will also include the ability to work night shifts.
These positions include lone working shifts therefore, we are looking for confident workers with the ability to Multi-task at our busy times.
We are an extremely busy department and the main first point of contact for the Trust therefore, a courteous, helpful, and positive telephone manner with excellent communication skills are essential.
Last year we received over 1 million calls and along with the handling of these we also monitored and actioned short and long range pager requests; efficiently handled Crash and Trauma calls, Fire calls, Trust alarms including Medical gas and Estate alarms, Panic and Intruder alarms for both Leighton and Northwich Victoria….. and this was just a small part of our daily duties.
Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond. The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.
We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children’s health.
The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.
During the Coronavirus pandemic, the Trust was recognised nationally for its ‘Be Safe Be EquiPPEd’ campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE.
The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives.
At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.
The successful applicant will –
Have a flexible approach to work
Have an ‘Out of the Box’ attitude
Have a confident and enthusiastic personality
Be Computer literate [Office 365 necessity]
Have a natural enthusiasm to help people
Have a positive attitude and have the confidence to lone work
Remain calm and efficient when handling emergencies
Be able to work at short notice [to cover unplanned absence]
Be able to cover our 24/7 rota including Night shifts without issue
This is an interesting, rewarding and sometimes challenging position where no two days are the same

Please refer the Job description for details