Temporary Title Clerk

at  Service One Credit Union

POSITION SUMMARY

This position is primarily accountable for establishing and maintaining member relationships through accurate and timely lien perfection while simultaneously handling a wide variety of duties and responsibilities, which include perfect liens on all types of collateral and assure all documentation is in place to protect the credit union’s interests according to established Credit Union policies, procedures, and legal, regulatory, state and agency guidelines. Demonstrates teamwork through positive interaction and cooperation with fellow associates, members of management and other departments. Supports and promotes the Credit Union’s Vision, Mission, Culture and Core Values.

EDUCATIONAL/EXPERIENCE REQUIREMENTS

• High school diploma or equivalent and at least two years of related work experience, preferably in a financial institution.
• Experience, Skills and Other Requirements:
• Minimum one (1) year experience in auto lending financial services industry preferred.
• Proficient in DMV documentation requirements and vehicle registration procedures.
• Minimum one (1) year direct experience in title perfection/releases for all consumer loans preferred.
• Demonstrated proficiency in basic computer applications, including Microsoft Office and internet navigation.
• Self-motivated and capable of working efficiently and with accuracy in a dynamic, high-volume environment with established productivity goals.
• Must be adaptable to various competing demands and meet deadlines in a fast-paced environment.
• Strong critical thinking, problem solving, and reasoning skills.
• Strong attention to detail with ability to audit, identify and correct procedural errors.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and see, talk or hear. The associate is frequently required to stand and walk. The associate must regularly lift and/or move 20-35 pounds and occasionally lift and/or move up to 80 pounds.

QUALIFICATIONS

• Strong verbal and written communication skills.
• Strong organization and prioritization skills.
• Demonstrated internal and external customer service skills.
• Proficiency in current version of Microsoft Office Suite.
• Requires a good working knowledge of Credit Union policies and procedures.
  The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required

• Ensure the receipt of accurate and timely recording and filing of vehicle titles evidencing the collateral position of the Credit Union; Maintain accurate and complete files and title records.
• Notify vendor to place security interest of Credit Union on title document. Ensure that the data on titles is accurate and up to date.
• Audit title inventory of electronic and paper title records and conduct lost title searches; research missing titles and resolve processing errors.
• Distribute and follow up on receipt of titles released for name changes, state registration changes, and vehicle ownership transfers.
• Prepare and process documentation required to place security interest of Credit Union on title document.
• Interact with and maintain open line of positive communication with members, an extensive auto dealer base, various motor vehicle agencies in multiple states as well as other external agencies to ensure timely follow through on pending titles and problem resolution.
• Prepare and send title work to appropriate agency for processing to perfect lien.
• Responsible for the recording and tracking of Uniform Commercial Code (UCC) filings for non-titled vehicles in various states to perfect the Credit Unions lien position.
• Generate paid loan reports; prepare and send title or applicable lien release notification to members who have completed their contractual obligations.
• Process loan payoff transactions for dealers, prepare and send title or applicable lien release to appropriate parties while ensuring the receipt of proper borrower authorization.
• Communicate effectively with Borrowers and insurance companies regarding vehicle total loss claims and provide assistance to ensure that all required documentation including the receipt of payment is obtained prior to the releasing of any applicable liens.