Tenancy Sustainability Officer

at  Raven Housing Trust

Location

Redhill
Discipline:

Customer Experience & Support
Job type:

Permanent
Salary:

£33,000
Job ref:

002163
Published:

about 9 hours ago

JOB DESCRIPTION - TENANCY SUSTAINABILITY OFFICER

Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future.
Want to be part of this? We’re currently recruiting for a Tenancy Sustainability Officer to join our Tenancy Enforcement team.

WHAT YOU’LL BRING TO RAVEN:

For this role, we are looking for someone with the following:

• Basic knowledge of housing legislation and experience working in a safeguarding environment.
• The ability to assess a home environment and to work on your own initiative to manage and respond quickly to any change in circumstances.
• Previous experience of participating in multi-agency working whilst maintaining empathy and compassion.
• A full, clean driving licence.

You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.
DBS clearance will be required for this role.

WHAT YOU’LL ACHIEVE IN THE ROLE:

The overall purpose of this role is to deliver an individual, tailored service to vulnerable customers to support them in maintaining a successful tenancy.

Key responsibilities include:

• Undertaking welfare checks for customers where a concern has been raised by Raven colleagues, neighbours, or third parties.
• To provide advice, guidance, and support to customers facing difficulties in maintaining their tenancies due to disabilities, vulnerabilities, or other social factors.
• Working with external support services and/or voluntary agencies, local authorities, and other statutory partners.
• To assess each customer’s needs and develop a mutually agreed sustainability plan that identifies key areas where the customer may require support.

For this role, we are looking for someone with the following:

• Basic knowledge of housing legislation and experience working in a safeguarding environment.
• The ability to assess a home environment and to work on your own initiative to manage and respond quickly to any change in circumstances.
• Previous experience of participating in multi-agency working whilst maintaining empathy and compassion.
• A full, clean driving licence