Terrestrial Team Leader

at  Etheridge Shire Council

QUALIFICATIONS

To perform this job successfully, an individual must have or be able to demonstrate a
background in Tourism and Customer Service.
➢ A passion for working with the public;
➢ A team player who effectively communicates with customers and staff alike;
➢ Completion of Secondary School minimum Year 10 (mandatory)
➢ Certificate III in Tourism (desirable)
➢ Certificate III in Business Administration (desirable)
➢ Certificate III in Library/Information Services (desirable)

PRIMARY ROLE PURPOSE:

To act on behalf of the Etheridge Shire Council as the Terrestrial/Library Team Leader.
To oversee the day to day operations of the V.I.C (TerrEstrial) Centres Ted Elliott Mineral
Collection and Library. Position also involves providing accurate tourism information to
passing tourists and responding promptly to requests for tourism information, the
production and distribution of the Etheridge Shires promotional brochures, and operations
of the Georgetown Library.
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KEY RESPONSIBILITIES & ACCOUNTABILITIES

Terrestrial/Library Team Leader

The incumbent will be responsible for, but not limited to the following duties:

• Issuing and receipting book to/from members
• Quarterly library exchanges

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• Public library book requests
• Monthly Statistical Reports (V.I.C)
• Develop and update Etheridge Shire Brochures
• Maintaining library books & Shelving books correctly
• Entry into the Ted Elliot Mineral Collection
• Overseeing the Public Internet Access Computers
• Bookings of the Internet Access Room
• Stocking and re-stocking of all supplies
• Maintenance of security systems
• Receive and process reservations for local attractions
• Roster all staff working at the V.I.C (TerrEstrial) Centre
• Develop WPHS procedures in conjunction with the WHSA
• Follow WPHS procedures
• Maintain Accounting procedures
• Follow Accounting procedures
• Cleaning and general upkeep of the V.I.C (TerrEstrial) Centre
• Respond to requests regarding research of family trees
• Supervise and train any trainees placed at the V.I.C (TerrEstrial) Centre
• Comply with local governments adopted code of conduct at all times
• Undertake update and review of the Centre’s Business Plan
• Ensure compliance standards are adhered to for Visitor Information Centre’s
• Provide monthly updates to Councillors via Councils Matters of Interest Reports
• Contribute to the Inform Newsletter
• Prepare Meeting Reports to Council if and when required
• Provide input into the budget for the V.I.C (TerrEstrial) Centre
• Review and revise fees and charges for the V.I.C (TerrEstrial) Centre
• Other duties as delegated
• Attend famils when required
• Premote the V.I.C
• Undertake promotions for the Library
• Liaise with other V.I.C to build a networking base
• Look at innovation to improve the marketing of the shire

Working with staff:

• Work co-operatively with staff and provide clear communication with team members.
• Maintain a positive and flexible approach to change
• Be punctual and attend staff meetings as directed by the Director

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OTHER RESPONSIBILITIES AND DUTIES:

• Maintain confidentiality at all times regarding matters within the service
• Work in accordance to the Council’s Policy and Procedure at all time.
• Attend training and professional development and contribute to social and community
  activities.