Test Administrator- Andover

at  Pearson

QUALIFICATIONS

The appointed individual will be responsible for the efficient delivery of tests to candidates. This is achieved by following procedures and guidelines provided by the company, whilst ensuring the highest standards of customer service are maintained at all times. The individual will also be responsible for the continual enhancement of the brand image.

ESSENTIAL EXPERIENCE AND QUALIFICATIONS

• Experience in a customer focused environment.
• Good face-to-face communication skills.
• Competent in the use of Windows based applications; including Web Mail, Excel, Word and Internet Explorer.
• Ability to work independently and use initiative within organisational guidelines to meet objectives.
• Ability to deal with conflict and work under pressure.

DESIRABLE EXPERIENCE & QUALIFICATIONS

• Experience in a testing environment.

• Provide a high level of customer service at all times.
• Ensure candidates’ needs are met with understanding and respect.
• Understand the testing needs and procedures for every Pearson VUE client and have the capability to adjust approach accordingly.
• Ensure all compliance standards relating to the test centre operation and Pearson VUE stringent security protocols are adhered to.
• Maintain professional relationships with colleagues and candidates.
• Ensure the integrity and security of tests are maintained and that they are supervised to the required standard.
• Comply with all incident reporting and escalation procedures.
• Maintain own competencies in all of the systems and procedures – requesting training as necessary.
• Comply with business needs on a day to day basis.
• Ensure personal responsibility for understanding and delivery of testing following updates and changes to client requirements / testing, as they occur.
• Assist and support business initiatives to maximise centre profitability.
• Perform other administrative tasks as required. Perform daily test centre opening and closing procedures.
• All employees have a responsibility to co-operate in promoting and maintaining a safe and healthy working environment, and to take reasonable care of their own health and safety at work and that of all other staff that may be affected by their acts or omissions. Line managers have specific responsibility for the health and safety of their direct reports and other team members for which they have general management responsibility.
• All employees are also responsible for supporting and implementing the company’s policies and procedures around the Health and Safety, Security, Quality and Business Continuity arrangements that apply in their role/work function. Full details of these policies and procedures are available on SharePoint