Test Analyst

at  Shawbrook Bank

THE OPPORTUNITY

We’re changing the mortgage market for the better, helping more people with flexible and competitive products. We’re transforming how we do business and are looking for someone to help shape our digital future.
Our success would not have been possible without our Team. Our people differentiate us from the competition through their deep sector knowledge, they are the life force of our business.
TML is a specialist intermediary-only mortgage lender that provides products and criteria that meet the needs of borrowers who are not served by the high street

Working within the IT team, this role offers the opportunity to expand your knowledge supporting and enhancing the software in use at The Mortgage Lender.
The successful candidate will be dealing with various aspects of providing support for a growing business, but with several ongoing projects, a large part of the role will require you to assist with project work related to enhancing the software in use at TML.
Ideally you should have experience of working on software related projects, preferably with experience of configuring, testing, and supporting the Finova Core banking platform, or an equivalent banking platform.
You will need to be able to think quickly, deal with multiple problems at the same time and be
confident in investigating anything from data issues to software bugs as well as hardware or
software configuration issues. With some IT Services provided by 3rd party suppliers, the role will require the successful candidate to work closely with our partners.

Responsibilties;

• Dealing with 2nd line helpdesk support issues, data issues, software bugs, hardware or software configuration issues and talking to users about their problems to identify any area(s) to be investigated
• Working on technology projects both software and hardware related
• Liaise directly with partners for support and change requests
• Working directly with stakeholders, understanding their requirements to assist in delivering change
• Completing daily jobs and tasks in support of the business teams
• Testing the software / infrastructure to ensure it is fit for purpose before handing over to the business teams
• Liaising with the business UAT teams to deliver testing sign off
• Tracking and management of system bugs