Testing Specialist – Technical Training Support

at  Southern Company

POSITION SUMMARY

This testing specialist position handles overseeing the overall administration of the craft, knowledge, and skills (CK&S) testing system. This includes the maintenance of the record keeping system, acquisition of software, and the maintenance and accurate insertion of information in the computer system relative to test items and individual candidate records. The testing specialist will work in coordination with the Labor Relations department on job vacancies and job qualifications. They are responsible for designing, developing, and revising tests as job requirements and technologies change.
In addition they will track and analyze exam data to determine trends, identify and rectify possible problems, train evaluators on how to administer the written exams, complete the paperwork for the practical portions of the exams, ensure that the study guides are developed and posted to the website, as well as develop and maintain the three year training needs assessments with the help of the plant provided subject matter experts (SMEs) and employee development coordinators (EDCs).

EXPERIENCE:

• Highly proficient in the use of Microsoft Office 365 tools (TEAMS, Word, Excel, PowerPoint, Outlook, etc.) is required.
• Working knowledge of a Learning Management System (LMS) is required.
• Experience with SumTotal LearningSOurce (Southern Company LMS) is preferred.
• An operational knowledge of QuestionMark (QM) or other testing software used for administrating tests and assessments is highly preferred.
• Possesses a customer-service mindset and exceptional interpersonal skills.
• Self-motivated with a track record of successfully working multiple projects.
• Collaborates effectively when working with a team with diverse backgrounds.
• Effective written and verbal communicator.
• Demonstrated ability to think proactively, identify future challenges, and implement solutions.
• Able to maintain confidentiality while dealing with sensitive data is required.
• Required to be detail oriented with strong organizational skills.

• Meet with SME to review content of tests and assessments.
• Create and edit tests and assessments for structure and content and add to LMS and QM.
• Set up qualifications in LMS and in QM for new or revalidated tests.
• Responsibilities associated with management of QM users.
• Proctor written tests.
• Enter results of skills test in LMS.
• Train new written test proctors and train on the paperwork for skills proctors.
• Communicate with the labor department on job postings, testing requirements, and employee qualifications.
• Report on results of tests and assessments as needed while keeping the confidentiality of such information.
• Troubleshoot and problem solve technical issues related to software specific to QM and our LMS.
• Bring ideas to the table on ways to improve and innovate the testing and assessment process.