The Star Brisbane | Event Services Floor Manager

at  The Star Entertainment Group

EVENT SERVICES ASSISTANT FLOOR MANAGER

Are you our next rising star?
Join our team as the Event Services Assistant Floor Manager at The Star Brisbane.
The Star Brisbane, positioned at the heart of the new Queen’s Wharf Brisbane precinct, will be Australia’s newest entertainment and leisure destination. Commencing a staged opening in 2024, The Star Brisbane will bring a range of unique entertainment options, world class hotels, dining, bars, luxury retail, gaming and a state-of-the-art Event Centre, transforming how people will play, shop and socialise in the river city.
As the Event Services Floor Manager, you will be responsible in providing engaging, efficient, and first-class guest experiences. This role will see you coordinate team member resources during each shift to ensure the event or function is immaculate and encourages repeat business for The Star Brisbane.
This is a fantastic opportunity where you can put your skills and knowledge to the test to deliver a thrilling new era for events in Brisbane.

ABOUT YOU

Events are exhilarating and therefore we are looking for a candidate who loves working at pace. You will be someone that can keep their cool, think on their feet and find creative solutions to unexpected situations as they arise. The Star is all about creating memorable guest experiences and as such customer service will be key. Your passion for events is contagious and you will bring inspiration to the wider team to assist in reaching new heights. You’re the subject matter expert for all things event-related, from delivering and assisting with event orders to ensuring seamless execution by the wider team is met.
Your role will be pivotal in shaping the success of our events operations at the Star Brisbane. Join us in making a difference.

ABOUT US

The $3.6 billion Queen’s Wharf Brisbane development is being delivered by Destination Brisbane Consortium – a joint venture led by The Star Entertainment Group alongside its partners.
When complete, Queen’s Wharf Brisbane will deliver four new luxury hotels, more than 50 new food and beverage experiences, significant luxury retail, the restoration of nine heritage buildings and around 1,500 residential apartments.

• Manage team members and assist Event Operations Management in completing all people planning requirements, including recruitment, training and development, and performance management of team members.
• Be the main point of contact for the client during their event and lead the operational running of events.
• Communicate with the client about event post-handover from the Event Planning team and refine any outstanding operational items.
• Set specific daily performance objectives for all team members and manage the service flow and performance standards
• Ensure events are compliant with detailed client briefs, including specifications for the organisers and outside contractors.
• Ensure an open line of communication through daily shift briefings and ensure a smooth transition and handover between all shifts
• Communicate and implement policies and procedures to all team members ensuring operation and quality service standards are maintained.