Theatrical Technical Sales

at  Thern Inc

Overview: Provide technical sales support, system design support, cost estimates, and technical service/support to Theatrical customers to manage customer relations and facilitate the sale of products and services.

Responsibilities: Include the following. Other duties may be assigned.

• Provide a timely and complete response to customer and prospect inquiries originating from email, web, phone, or other sources.
• Build positive relationships through frequent contact, timely response, and value-added service to customers.
• Effectively communicate with customers to establish project requirements, system design, and timelines.
• Document customer requirements as appropriate and determine Thern’s ability to meet customer requirements.
• Verify appropriate product selection to solve specific application requirements as communicated by customer, involving others as necessary.
• Estimate product cost and delivery schedule using estimating tools provided and following established procedures.
• Enter customer orders as necessary to initiate the production of goods.
• Monitor and support the coordination of projects with internal resources [project manager], as required, from customer order through installation of equipment.
• Assist with follow up on all quotes to determine status and address any outstanding issues.
• Work closely with internal resources such as engineering and production to establish project requirements and timelines for delivery of drawings and finished goods.
• Provide support to customers as necessary after the sale to maintain a positive relationship and ensure solutions provided continue to satisfy customer requirements.
• Complete regular customer check-ups to verify all relevant customer and prospect information.
• Communicate terms for customers following established corporate guidelines.
• Assist with the development of market segments and key customer accounts by targeting customers, qualifying customers, and engaging customers as required to meet sales and marketing objectives.
• Assist with the sale of parts and repair services by troubleshooting problems, assessing needs, developing repair quotes, coordinating repairs with the Parts & Service Specialist and performing other functions as required.

Qualifications:

• Demonstrate strong math aptitude, attention to detail and sense of urgency
• Demonstrate strong organizational, planning and prioritization ability
• Ability to work independently as well as in a team environment
• Ability to write reports, read, analyze, and interpret construction specifications, architectural drawings, technical procedures, and/or governmental regulations.
• Exhibit strong problem solving, deductive reasoning and decision-making skills
• Ability to learn and perform multiple tasks in a fast pace environment.
• Demonstrate strong knowledge in Inventory/Manufacturing and Microsoft software
• Demonstrate our core values.
• Ability to pass the required drug screen
• Bachelor’s degree (BA or BS) from a four-year College or University
• Theatre, performing arts, mechanical, or similar type background with an understanding of entertainment market terms, applications, and products
• Knowledge of manual and motorized stage rigging systems
• Experience with electrical equipment, specifically motorized three-phase and automated controls is preferred, but not required.
• Ability to travel as required to visit customers, and job sites, attend trade shows, or perform other sales functions as required.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law

• Provide a timely and complete response to customer and prospect inquiries originating from email, web, phone, or other sources.
• Build positive relationships through frequent contact, timely response, and value-added service to customers.
• Effectively communicate with customers to establish project requirements, system design, and timelines.
• Document customer requirements as appropriate and determine Thern’s ability to meet customer requirements.
• Verify appropriate product selection to solve specific application requirements as communicated by customer, involving others as necessary.
• Estimate product cost and delivery schedule using estimating tools provided and following established procedures.
• Enter customer orders as necessary to initiate the production of goods.
• Monitor and support the coordination of projects with internal resources [project manager], as required, from customer order through installation of equipment.
• Assist with follow up on all quotes to determine status and address any outstanding issues.
• Work closely with internal resources such as engineering and production to establish project requirements and timelines for delivery of drawings and finished goods.
• Provide support to customers as necessary after the sale to maintain a positive relationship and ensure solutions provided continue to satisfy customer requirements.
• Complete regular customer check-ups to verify all relevant customer and prospect information.
• Communicate terms for customers following established corporate guidelines.
• Assist with the development of market segments and key customer accounts by targeting customers, qualifying customers, and engaging customers as required to meet sales and marketing objectives.
• Assist with the sale of parts and repair services by troubleshooting problems, assessing needs, developing repair quotes, coordinating repairs with the Parts & Service Specialist and performing other functions as required