Tier 1 Support Desk Consultant

at  Fusion Software

About Us;
Fusion Software is a South African based software, web, and app solutions provider. We have been operating since 2002 and currently have around 15,000 users on our platform. We offer CRM, Sales, Projects, Timesheets, Stock, Manufacturing, Accounts and HR solutions to name a few, and we deploy combinations of these modules in order to answer a clients specific business needs. In short, any business of any size can benefit from our solutions whether it’s a start-up or a corporate, with the ability to adapt your solution to fit ever changing industries.

Role and Responsibilities:

• Installation and Configuration of Fusion Software’s application platforms.
• Support and Maintenance of Fusion Software’s existing implemented Software.
• Microsoft SQL Database level interaction for Data Importing and Data Analysis
• Communication internally and externally with clients and Project Stakeholders
• Provide training to clients on Fusion Software systems.
• Potential Travel to clients within the country if required.

Preferred Skills:

• Basic to Intermediate Microsoft Windows Server (specifically AAD and Permission configuration)
• Intermediate to Advanced Microsoft Windows Desktop environments
• Basic to Intermediate Microsoft SQL Server TSQL
• Basic Microsoft SQL Server Configuration
• Basic understanding of Windows Internet Information Services.
• Intermediate to Advanced Microsoft Office (Excel, Power BI, etc.)

Non-negotiable:

• Intermediate to Advanced Microsoft Windows Desktop environments
• Intermediate to Advanced Microsoft Office (Excel, etc.)

QUALIFICATIONS:

• Diploma in Information Technology
  Salary: R10K- R15K commensurate with experience and skil

• Installation and Configuration of Fusion Software’s application platforms.
• Support and Maintenance of Fusion Software’s existing implemented Software.
• Microsoft SQL Database level interaction for Data Importing and Data Analysis
• Communication internally and externally with clients and Project Stakeholders
• Provide training to clients on Fusion Software systems.
• Potential Travel to clients within the country if required