Tier 1 Support Technician (P)

at  Netrix Global

ABOUT THE OPPORTUNITY

Netrix Global is seeking a Tier 1 Support Technician is responsible for intaking Netrix Global customers phone calls, emailed incidents, and service requests. Performing initial assessments of alerts and escalating per customer procedures will be required. The Tier 1 Support Technician will be responsible for opening support tickets for our customers within our ITSM tool. In some cases, you will work with vendors to open tickets on the customer’s behalf. In addition, you will be providing timely and accurate responses to all incoming requests, escalating to higher tier Engineering teams as needed, and providing information that can be used to resolve or eliminate recurring problems.

ABOUT US

At Netrix Global our values are the philosophies and principles that we live by. They support our vision, help us achieve our goals and commit us to a common purpose.
We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All! Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today’s most complex business challenges, delivering to you an integrated, optimized, and future-proof solution.
We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country’s top system integrators.
At Netrix, we’re driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction.

Please refer the Job description for details